Full Description
The rapid development of the Web and Web-based technologies has led to an ongoing redefinition of reference services in academic libraries. A growing diversity of users and the need and possibility for collaboration in delivering reference services bring additional pressures for change. At the same time, there are growing demands for libraries to show accountability and service value. All of these trends have impacted the field and will continue to shape reference and research services. And they have led to a need for increasingly specialized professional competencies and a literature to support them.
In order to reimagine reference service for twenty-first century learning environments, practitioners will need to understand several focal areas of emerging reference. In particular, collaboration with campus partners, diverse student populations, technological innovations, the need for assessment, and new professional competencies, present new challenges and opportunities for creating a twenty-first century learning environment. Librarians must not only understand, but also embrace these emerging reference practices. This edited volume, containing five sections and fourteen chapters, reviews the current state of reference services in academic libraries with an emphasis on innovative developments and future trends. The main theme that runs through the book is the urgent need for inventive, imaginative, and responsive reference and research services. Through literature reviews and case studies, this book provides professionals with a convenient compilation of timely issues and models at comparable institutions. As academic libraries shift from functioning primarily as collections repositories to serving as key players in discovery and knowledge creation, value-added services, such as reference, are even more central to libraries' and universities' changing missions.
Contents
Acknowledgements
Introduction
Collaboration: Partnerships for Lifelong Learning
1 Step Away from the Desk: Re-casting the Reference Librarian as Academic Partner
Michael Courtney and Angela Courtney
2 The Scholarly Commons: Emerging Research Services for Graduate Students and Faculty
Merinda Kaye Hensley
Diversity: Meeting the Information Needs of a Changing Demographic
3 The Rainbow Connection: Reference Services for LGBT Community in Academic Libraries
Matthew P. Ciszek
4 Reference Services in a Shifting World: Other Languages, Other Services
Valeria E. Molteni and Eileen K. Bosch
5 As Needs Change, So Must We: A Case Study of Innovative Outreach to Changing Demographics
Li Fu
Technology: Reference Service Beyond the Library Walls
6 Roving Reference: Taking the Library to Its Users
Zara Wilkinson
7 Connecting Questions with Answers
Ellie Dworak and Carrie Moore
Assessment: Does Reference Make a Difference?
8 Transforming Reference Services: More than Meets the Eye
Kawanna Bright, Consuella Askew, and Lori Driver
9 Dialogic Mapping: Evolving Reference into an Instructional Support for Graduate Research
Corinne Laverty and Elizabeth A. Lee
10 Does the Reference Desk Still Matter? Assessing the Desk Paradigm at the University of Washington Libraries
Deb Raftus and Kathleen Collins
Professional Competencies: Skills for a New Generation
11 From Ready Reference to Research Conversations: The Role of Instruction in Academic Reference Service
Melanie Maksin
12 Necessities of Librarianship: Competencies for a New Generation
Danielle Colbert-Lewis, Jamillah Scott-Branch, and David Rachlin
13 Professional Competencies for the Virtual Reference Librarian: Digital Literacy, Soft Skills, and Customer Service
Christine Tobias
14 Digital Primary Resources
Peggy Keeran
Index
About the Authors
