Handbook of Service Science (Service Science : Research and Innovations in the Service Economy) / Maglio, Paul P. (EDT)/ Kieliszewski, Cheryl A. (EDT)/ Spohrer, James C. (EDT)

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サービス科学ハンドブック<br>Handbook of Service Science (Service Science : Research and Innovations in the Service Economy)

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サービス科学ハンドブック
Handbook of Service Science (Service Science : Research and Innovations in the Service Economy)

Maglio, Paul P. (EDT)/ Kieliszewski, Cheryl A. (EDT)/ Spohrer, James C. (EDT)

Springer（2010/05発売）

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製本 Hardcover:ハードカバー版／ページ数 750 p.
商品コード 9781441916273

基本説明

Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research.

Full Description

As the service sector expands, a new science of service is emerging, one that is dedicated to encouraging service innovation. This handbook takes the first major steps to clarifying the definition, role, and future of this nascent field.