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Full Description
A complete guide to the skills needed to be a successful people professional written by the UK's bestselling human resource management author.
Armstrong's Essential Skills for People Professionals is a crucial resource for all current and aspiring HR practitioners. With coverage of fundamental skills such as interviewing, managing performance, reward and employee engagement, this book will equip you with the skills and confidence you need to be an outstanding people professional.
Full of techniques for handling conflict and navigating challenging conversations, there is also guidance on managing equity, diversity and inclusion (EDI), supporting and communicating organizational change and contributing to the organization's environmental, social and governance (ESG) rating. This book also provides advice on the essential personal skills needed for success including problem-solving, decision-making and negotiation. Comprehensive yet accessible, this book provides you with the expertise required to deal with business issues as a HR professional.
Contents
Chapter - 00: Introduction: the nature of skill
Section - ONE: PEOPLE MANAGEMENT SKILLS: THE FRAMEWORK
Chapter - 01: The role of people management;
Chapter - 02: The skills of people management professionals;
Section - TWO: PEOPLE MANAGEMENT PROCESS SKILLS
Chapter - 03: Strategic people management skills;
Chapter - 04: Business partnering skills;
Chapter - 05: Organization development skills;
Chapter - 06: Change management skills;
Chapter - 07: Skills analysis;
Chapter - 08: Selection interviewing skills;
Chapter - 09: Learning and development skills;
Chapter - 10: Reward management skills;
Section - THREE: ANALYTICAL, TECHNICAL AND RESEARCH SKILLS
Chapter - 11: Analytical and diagnostic skills;
Chapter - 12: Critical thinking skills;
Chapter - 13: Evidence-based people management skills;
Chapter - 14: People analytics skills;
Chapter - 15: Problem-solving skills;
Chapter - 16: Decision-making skills;
Chapter - 17: Systems thinking skills;
Chapter - 18: Digital skills;
Chapter - 19: Statistical skills;
Chapter - 20: Research sklls;
Section - FOUR: PERSONAL SKILLS
Chapter - 21: Communicating skills;
Chapter - 22: Report-writing skills;
Chapter - 23: Speaking skills;
Chapter - 24: Listening skills;
Chapter - 25: Influencing skills;
Chapter - 26: Negotiating skills;
Chapter - 27: Leadership skills;
Chapter - 28: Consulting skills;
Section - FIVE: PEOPLE SKILLS
Chapter - 29: Handling people problems;
Chapter - 30: Handling challenging conversations;
Chapter - 31: Political skills;
Chapter - 32: Managing conflict
Section - SIX: BUSINESS SKILLS
Chapter - 33: Understanding the business;
Chapter - 34: Enhancing performance skills;
Chapter - 35: Administrative skills;
Chapter - 36: Project management skills
