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Full Description
Guide to create unlimited value in any organization, supported by rich, granular company stories
Drawing from real stories of how companies relentlessly improved quality, delivery, service, and cost structure, Creating Value: Empowering People for Sustainable Success that Benefits Employees, Customers, and Owners offers simple, powerful ways to think and act to unlock the nascent value of any enterprise. This book shares a dynamic business system that, when practiced authentically, taps into a more focused and productive organization to deliver superior value to customers in a way that improves consistently over time. Author John Rizzo draws from 30 years of leading successful business transformations in a wide range of industries. His approach, which creates sustainable success by empowering people to improve processes continuously, features the following principles:
Apply a Holistic Business System: Develop a complete framework that integrates strategy deployment, value stream analysis, workshops, and management systems
Prioritize People Development: Employ techniques that tap the wisdom of those who do the work—the true source of sustainable improvement
Learning as the Foundation: Discover how hands-on improvement creates deeper understanding and represents the most fundamental type of continuous improvement
Produce Quality at the Source: Build excellence into processes rather than inspecting for it afterward
Leverage the Compounding Power of Improvement: Realize the power of small improvements accumulating into breakthrough performance
Creating Value reveals how pursuing excellence leads to outstanding results that endure over years. It is an essential resource for business leaders to dramatically boost employee participation and agency, while steadily increasing profits and boosting enterprise value leading to widely shared creation of value.
Contents
Acknowledgments ix
Preface xiii
Chapter 1 Move the Machine Six Inches 1
Chapter 2 Tapping the Power of a Holistic Business System 17
Chapter 3 Sustaining the Dynamic Power of a Holistic Business System 41
Chapter 4 Honor the People Who Do the Work to Improve the Work 57
Chapter 5 Fix the Problem at the Source to Ensure Quality, Delivery, and Service (and Not Just Cost-Cutting) 75
Chapter 6 Prioritize Learning as the Fundamental Source of Continuous Improvement 91
Chapter 7 Leverage the Compounding Power of Improvement 107
Chapter 8 Perfect Your Processes Continuously 121
Chapter 9 The System Works Everywhere 131
Chapter 10 Align Around Value, Relentlessly 143
Chapter 11 Putting It All Together 159
Chapter 12 The Sustaining Way of Creating Value 177
About the Authors 189
Index 191
