Full Description
Confidence. Leadership skills. Insights from health care pros. To manage health care organizations, you need it all. SHORTELL AND KALUZNY'S HEALTH CARE MANAGEMENT: ORGANIZATION DESIGN AND BEHAVIOR was written by a "who's who" of experts to prepare you to lead in the modern age. Exposing the issues health care organizations face every day, the authors challenge you to step up, take a position, and act using the skills you're building in your course. This book also packs the newest research, public policies, government regulations, payment models, key procedures and more into every page -- so you're ready to take charge of the situation no matter what comes your way.
Contents
Part I: INTRODUCTION.
1. The Management Challenge of Delivering Value in Health Care: Global and U.S. Perspectives.
2. Leadership and Management: A Framework for Action.
Part II: MICRO PERSPECTIVES.
3. Organization Design and Coordination.
4. Motivating People.
5. Teams and Team Effectiveness in Health Services Organizations.
6. Communication.
7. Power, Politics and Conflict Management.
8. Complexity, Learning and Innovation.
9. Improving Quality in Health Care Organizations.
Part III: MACRO PERSPECTIVES.
10. Strategic Thinking and Achieving Competitive Advantage.
11. Managing Strategic Alliances.
12. Health Policy and Regulation.
13. Health Information Systems and Strategy.
14. Consumerism and Ethics.
15. Globalization and Health: The World is Flattening.
