Full Description
Technical Communication is designed to help you write persuasively, effectively and with a global perspective on innovations in communication. The text provides straightforward explanations that build from foundational concepts and research to document design and applications. Helpful annotated model documents and figures include examples relevant to today's workplace and make abstract concepts and technical document creation easy to grasp. Clear objectives appear at the start of every chapter and are reinforced by cases, guidelines and projects that offer meaningful practice.
The 16th Edition reflects current innovations in communication for a digitally savvy, diverse and global workforce. Coverage includes Guidelines for Identifying Misinformation, effective and legally sound use of social media and AI's role in the writing process.
Contents
PART 1: COMMUNICATING IN THE WORKPLACE
Introduction to Technical Communication
Meeting the Needs of Specific Audiences
Persuading Your Audience
Weighing the Ethical Issues
Teamwork and Global Considerations
An Overview of the Technical Writing Process
PART 2: THE RESEARCH PROCESS
Thinking Critically about the Research Process
Evaluating and Interpreting Information
Summarizing Research Findings and Other Information
PART 3: ORGANIZATION, STYLE, AND VISUAL DESIGN
Organizing for Readers
Editing for a Professional Style and Tone
Designing Visual Information
Designing Pages and Documents
PART 4: SPECIFIC DOCUMENTS AND APPLICATIONS
Email, Texts, and Instant Messaging
Workplace Memos and Letters
Résumés and Other Job-Search Materials
Technical Definitions
Technical Descriptions, Specifications, and Marketing Materials
Instructions and Procedures
Informal Reports
Formal Analytical Reports
Proposals
Presentations and Video Conferencing
Web Pages and Social Media
PART 5: RESOURCES FOR TECHNICAL WRITERS APPENDICES
A Quick Guide to Documentation
A Quick Guide to Grammar, Usage, and Mechanics
