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Full Description
Learn from world-leading experts Nigel Slack and Alistair Brandon-Jones and benefit from their wealth of experience, helping improve businesses of all shapes and sizes. Strategic in its perspective, the book offers a comprehensive and practical way to explore key concepts and see them into action through a plethora of international examples.
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Contents
Part One - Directing the operation
1. Operations management
2. Operations performance
3. Operations strategy
4. Product and service innovation
5. The structure and scope of operations
Part Two - Designing the operation
6. Process design
7. Layout and flow
8. Process technology
9. People in operations
Part Three - Deliver
10. Planning and control
11. Capacity management
12. Supply chain management
13. Inventory management
14. Planning and control systems
15. Lean operations
Part Four - Development
16. Operations improvement
17. Quality management
18. Managing risk and recovery
19. Project management
