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Full Description
7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you're new to the subject or an experienced practitioner.
This books sets the out 7 principles to create and maintain successful, workable relationships through effective conflict resolution. It provides you with the tools to resolve or mediate difficult conversations and conflict situations whatever the situation or context and help other people do the same to transform professional and personal relationships permanently. Crucially, it allows you to achieve results without the need to go to court or litigation even when conflict has escalated or is entrenched.
The 7 principles to effective conflict resolution will enable you to understand, discuss and resolve problematic situations whether as an individual or organisation:
1. Acknowledge the Conflict
2. Take Control: building resolution focussed conversations
3. Construct a Resolution with the Conflict Resolution Framework
4. Enable others' Success
5. Build the Resolution Culture
6. Walk the Walk
7. Engage the safety net: When informal resolution doesn't work
7 Principles of Conflict Resolution will guide you through the process from beginning to end, with a framework for conversations and tools, techniques and strategies that work. There are also templates, exercises and worksheets that you can use to support conversations.
Contents
PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION
1 What you need to know about conflict
2 The language of early conflict resolution
3 Mediation: What it is and why it works
PART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION
4 Principle 1: Acknowledge the conflict
5 Principle 2: Take control of your response
6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1)
7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)
8 Principle 4: Manage the resolution - the soft mediation assignment
9 Principle 5: Build a culture of early conflict resolution
10 Principle 6: Walk the walk - using conflict resolution tools in everyday life
11 Principle 7: Engage the safety net - what to do when informal conflict resolution doesn't work
PART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION
12 Getting the mediation process off the ground
13 Preparing for mediation
14 Becoming a mediator
APPENDICES
Appendix 1: Employee questionnaire
Appendix 2: Director/team lead questionnaire
Appendix 3: Head of legal/HR/finance questionnaire
Appendix 4: Client/stakeholder questionnaire
