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Full Description
Written by best-selling authors in their field, the fifth edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations. Approaching the subject from a managerial perspective, this innovative text provides clear and concise coverage of the nature, principles, and practice of operations and process management.
Contents
1. Operations and processes
2. Operations and strategic impact
3. Product and service innovation
4. Operations scope and structure
5 . Process design 1- Positioning
6. Process design 2- analysis
7 . Supply chain management
8. Capacity management
9. Inventory management
10. Resource planning and control
11. Lean synchronisation
12. Improvement
13. Quality management
14. Risk and resilience
15. Project management
