Full Description
The Routledge Handbook of Language in the Workplace provides a comprehensive survey of linguistic research on language in the workplace written by top scholars in the field from around the world. The Handbook covers theoretical and methodological approaches, explores research in different types of workplace settings, and examines some key areas of workplace talk that have been investigated by workplace researchers. Issues of identity have become a major focus in recent workplace research and the Handbook highlights some core issues of relevance in this area, such as gender, leadership, and intercultural communication. As the field has developed, applications of workplace research for both native and non-native speakers have emerged. Insights can inform and improve input from practitioners training workers in a range of fields and across a variety of contexts, and the Handbook foregrounds some of the ways workplace research can do this. This is an invaluable resource for researchers and graduate students interested in learning more about workplace discourse.
Contents
Preface
Meredith Marra and Jo Angouri
Acknowledgements
Introduction
Bernadette Vine
Section I: Theoretical and Methodological Approaches
1 Interactional Sociolinguistics
Cynthia Gordon and Joshua Kraut
2 Conversation Analysis
Merran Toerien
3 Critical Discourse Studies
Veronika Koller
4 Linguistic Ethnography
Nick Wilson
5 Corpus Linguistics
Michael Handford
6 (Im)politeness Theory
Michael Haugh and Yasuhisa Watanabe
7 Rapport Management
Jeannie Fletcher
8 Social Constructionism
Mariana Lazzaro-Salazar
9 Communities of Practice
Brian W. King
10 Genre Theory
Kieran A. File
Section II: Different Workplace Settings
11 Corporate Settings
Dorien Van De Mieroop and Jonathan Clifton
12 Language in Blue-Collar Workplaces
Dorte Lønsmann and Kamilla Kraft
13 Language in Legal Settings
Bronwen Innes
14 Service Encounters
J. César Félix-Brasdefer
15 Call Centre Discourse
Jon S. Y. Hui
16 Genetic Counselling
Olga Zayts
Section III: Key Areas of Workplace Talk
17 Directives in Workplace Discourse
Junko Saito and Haruko Minegishi Cook
18 Relational Talk at Work
Julien C. Mirivel and Ryan Fuller
19 Humour in the Workplace
Bernie Chun Nam Mak
20 Workplace Narratives
Hans J. Ladegaard
21 Miscommunication at Work
Maria Stubbe
22 Conflict Talk
Almut Koester
23 Argumentation in the Workplace
Jérôme Jacquin
24 Interpreting in the Workplace
Chase Wesley Raymond
Section IV: Identity and the Workplace
25 Gender and the Workplace
Louise Mullany and Melissa Yoong
26 Leadership
Stephanie Schnurr
27 Intercultural Communication in the Workplace
Janet Holmes
28 Identity in the Workplace in a Context of Increasing Multilingualism
Georges Lüdi
29 Men's Talk in Women's Work: Doing Being a Nurse
Joanne McDowell
30 Professional Identity Construction: Cabin Crew Discourse
Barbara Clark
Section V: Applications
31 Vocational Education
Stefano A. Losa
32 Gender, Language, and Leadership: Enabling Women Leaders
Judith Baxter
33 Language Preparation for Internationally Educated Professionals
Julie Kerekes
34 Language Learning On-the-Job
Lynda Yates
