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Full Description
Mapping the Total Value Stream defines and elaborates on the concepts of value stream mapping (VSM) for both production and transactional processes. This book reshapes and extends the lessons originally put forward in a number of pioneering works including the popular ,Value Stream Management for the Lean Office. It reinforces fundamental concepts and theoretical models with real-world applications and complete examples of the value stream mapping technique. To educate VSM mappers on the specific mechanics of the technique, the text provides in-depth explanations for commonly encountered situations.
The authors also provide a more complete perspective on the concept of availability. While they discuss availability of equipment in transactional processes, they extend the concept by elaborating on availability as it applies to employees. The calculation of process lead time for work queues is taken to an advanced level � not only is the calculation of this lead time explained, but the text also covers the very real possibility of having more work in the queue than available time.
While previous books have focused on only production process VSM or transactional process VSM, this work meets the real needs of both manufacturers and service sector organizations by dealing with both types. It goes beyond explaining each scenario, to teach readers what techniques are commonly applicable to both, and also explains areas of difference so that mappers will be able to readily adapt to whatever unique situations present themselves.
Contents
The Big Picture ... Literally Understanding the Purpose and Power of Value Stream Mapping SECTION I: Current State: Understanding and Mapping Your Existing Process Identifying the Value Stream Collecting Basic Information about the Current State. Documenting Manufacturing (or Production) Process Flow Documenting Transactional Process Flow Showing the Flow Clearly Interpreting and Understanding Basic Product Flow Utilizing Data in Manufacturing How to Add Power to Your Map with Facts Basic Process Flow in a Transactional World Transactional Data Is Different ... Or Is It? Capturing Travel Distances throughout the Value Stream Showing the "Value" from the Process Flow Capturing Communication Flow in a Production Setting Capturing Communication Flow in a Transactional Environment Presenting the Current State Map to the Employees Involved SECTION II: Future State: Designing and Mapping Your New (or Desired) Process Creating a Future State Map in a Manufacturing Environment Creating a Future State Map in a Transactional Environment SECTION III: Improvement State: Creating the Structure for Using Your Insights and Knowledge to Improve the Process Creating the Action Plan Implementing Change Remember It's Continuous Improvement Quality Glossary Index
