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Full Description
You have likely heard stories from friends, family members, and colleagues who quit a job because of a toxic person—an individual who belittles, shames, humiliates, shames, or bullies. You may not have realized that these individuals not only take their tolls on our emotional psyches, but the financial outcomes of their organizations as well. Through this book's many case examples, as well as evidence-based practices and templates, each chapter singles out one main issue and how to resolve it with respect and clarity. Dr. Kusy presents concrete practices that will restore civility and respect into your organization as well as with increased financial performance. Some of these practices include:
Calculating the real financial cost of toxic people in your organization.
Providing direct and respectful feedback to a toxic peer, direct report, and even your boss.
Replacing traditional exit interviews -- that often don't work very well -- with a method for dealing with toxic chameleons who "knock down and kiss up."
Hiring, engaging talent, and even firing people based on a new approach to values-based performance management.
You will emerge with a newfound understanding that restores personal well-being and increased financial performance.
Contents
Chapter 1: Do you work with a toxic person? Are you a toxic person? Chapter 2: Are the myths about toxic people really true? Chapter 3: Does giving feedback to a toxic individual work? If so, what are the best ways to do this? Chapter 4 : Are you a toxic protector? Are you a toxic buffer? Chapter 5 : Do your hiring practices open a floodgate for toxic people? Do your exiting practices shield out valuable feedback about toxic individuals? Chapter 6: Does your organization's performance evaluation process allow toxic people to slide through the cracks? Chapter 7: Do teams excuse toxic behavior? What can they do differently? Chapter 8 : How can you keep your ear to the ground to identify toxic people before their full-blown campaign of destruction? Chapter 9: What can you do to build a culture of everyday civility that takes power away from toxic people?
