Full Description
Good police officers are often promoted to supervisory positions with little or none of the training it takes to be a good manager. An understanding of group behaviors and organizational dynamics is necessary to grasp the fundamentals of managing police officers. The Effective Police Supervision Study Guide coordinates with the core text used in many college-level classes and police departments to teach supervisory practices in criminal justice. This study guide prepares both students and professionals for academic or promotional exams, offering them an opportunity to fully review the material so that they are well-prepared for testing.This new edition, like the new edition of the textbook it accompanies, includes information on the following topics: police accountability, police involvement with news media, the challenges of dealing with social media, updates on legal considerations, and ways to avoid another controversy like Ferguson, Dallas, or Baltimore.
Contents
A Note to the Student CHAPTER 1-SUPERVISION: THE MANAGEMENT TASK Learning Objectives Key Terms Chapter Summary I Transition to First-Line Supervisor II Supervisory Skills III Management Expectations of the Supervisor IV Subordinate Expectations of the Supervisor V Peer Expectations Multiple-Choice Questions True or False Questions CHAPTER 2-COMMUNITY-ORIENTED POLICING AND PROBLEMLearning Objectives Key TermsChapter Summary I Community Policing-What Is It? II Empowerment III Process Facilitation IV Collaboration V Problem Solving VI Supervising the Community Policing Officers VII Managing Failure Multiple-Choice Questions True or False Questions CHAPTER 3-INTERPERSONAL COMMUNICATIONS STRIVINGFOR EFFECTIVENESS Learning Objectives Key Terms Chapter Summary I Importance of Communication Skills II Communication Process III Barriers to Communication IV Overcoming Barriers to Communication V Feedback VI The Art of Listening VII Nonverbal Communication VIII Communicating with non-English-Speaking Individuals IX Intercultural Communications X Hearing-impaired Individuals Multiple-Choice Questions True or False Questions CHAPTER 4-MOTIVATION: A PREREQUISITE FOR SUCCESS Learning Objectives Key Terms Chapter Summary I Why Officers Work? II Needs-based Motivation III Motivational-Hygiene Theory IV Theory X-Theory Y V Expectancy Theory VI How to Motivate Multiple-Choice Questions True or False Questions CHAPTER 5-LEADERSHIP: THE INTEGRATIVE VARIABLE Learning Objectives Key Terms Chapter Summary I Power II Theories of Leadership III Leadership Continuum IV Leadership Mistakes Multiple-Choice Questions True or False Questions CHAPTER 6-TEAM BUILDING: MAXIMIZING THE GROUP PROCESS 49Learning Objectives Key Terms Chapter Summary I The Individual II The Individual and the Group III Role and Function of the Group IV Group Development Process V Group Performance VI Building a Winning Team VII Team Goals VIII Group Problem SolvingIX Conducting Meetings Multiple-Choice Questions True or False Questions CHAPTER 7-CHANGE: COPING WITH ORGANIZATIONAL LIFE Learning Objectives Key Terms Chapter Summary I Factors Fostering Change II Police UnionsIII The Law IV Positive Aspects of Change V Resistance to Change VI The Nature of Resistance Multiple-Choice Questions True or False Questions PERSONNEL DEVELOPMENT Learning Objectives Key Terms Chapter Summary I Performance Appraisal II Frequency of Evaluation III The Sergeant's Role IV Methods of Appraisal V The Human Factor VI Validity and Reliability of Performance Appraisal VII The Evaluation Interview VIII Remediation IX Follow Up X Changes in Trends Multiple-Choice Questions True or False Questions CHAPTER 9-COACHING, COUNSELING, AND MENTORING:HELPING OFFICERS GROW AND DEVELOP Learning Objectives Key Terms Chapter Summary Multiple-Choice Questions True or False Questions SUPERVISION Learning Objectives Key Terms Chapter Summary I Nature of Discipline II Positive Discipline III Negative Discipline IV Disciplinary Systems V The Hot Stove Concept VI Disciplinary Action VII Making Disciplinary Action Stick Multiple-Choice Questions True or False Questions CHAPTER 11-INTERNAL DISCIPLINE: A SYSTEM OFACCOUNTABILITY Learning Objectives Key Terms Chapter Summary I Police Work II Controlling the Police III Personnel Complaint Investigation Policy IV Personnel Complaints V Social Media VI Personnel Complaint Investigations VII Adjudication VIII Civilian Review Movement IX Forecasting Multiple-Choice Questions True or False Questions CHAPTER 12-SUPERVISING THE DIFFICULT EMPLOYEE:SPECIAL CONSIDERATIONS Learning Objectives Key Terms Chapter Summary I Types of Employees II Problem Employees III Marginal Performers IV Work Stressors V Personal Problems VI Early Warning System VII Employee Assistance Program VIII Critical Incident Stress Management Multiple-Choice Questions True or False Questions CHAPTER 13-SUPERVISING MINORITIES: RESPECTING INDIVIDUALAND CULTURAL DIFFERENCES Learning ObjectivesKey Terms Chapter Summary I Coming to Grips with the Past II Changing Demographics III Supervising Minorities IV Dealing with Employees in a Protected Class V Handling Sexual Harassment in the WorkplaceVI Supervising Gay and Lesbian Police Officers VII Managing a More Educated Workplace VIII Training for the New Supervisor Multiple-Choice Questions True or False Questions CHAPTER 14-TACTICAL OPERATIONS: CRITICAL INCIDENTDEPLOYMENT Learning Objectives Key Terms Chapter Summary Multiple-Choice Questions True or False Questions CHAPTER 15-LABOR RELATIONS: PROBLEM SOLVING THROUGHCONSTRUCTIVE CONFLICT Learning Objectives Key Terms Chapter Summary I Management Rights II Understanding Bargaining III Union Goals IV Grievances V Impasse Resolution Through Job Actions VI Contract Administration VII Role of the Sergeant in Collective Bargaining VIII Interest-based BargainingMultiple-Choice Questions True or False Questions CHAPTER 16-HOMELAND SECURITY AND TERRORISM:A CHANGING ROLE Learning Objectives Key Terms Chapter Summary I Domestic Terrorism II Foreign Terrorism III American Response to Terrorism IV Local Response to Terrorism V Information Versus Intelligence VI Identifying Potential Terrorist Targets VII Police Supervisor's Role Multiple-Choice Questions True or False Questions Answer Key to Objective Questions
