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Full Description
Outstanding first-line supervisors are essential to the success of any law enforcement agency, yet many officers lack the supervision training necessary to excel. Effective Police Supervision immerses readers in the group behaviors and organizational dynamics supervisors must master in order to lead their teams and to help create an effective police department. Combining behavioral theory and updated case studies, this core text, now in its eighth edition, is a vital tool for all college students pursuing criminal justice courses on supervisory practices, as well as police officers preparing for promotional exams.
Contents
List of FiguresList of Case StudiesPreface1 Supervision-The Management Task TransformationThe Need for Accountability ManagementDefinition of AccountabilityVital Characteristics of AccountabilityFive Levels of AccountabilitySupervisory Skills Areas (Hu-TACK)Self-AppraisalManagement Expectations of the SupervisorSubordinates' Expectations of the SupervisorPeer Expectations of the SupervisorReferences2 Community-Oriented Policing and Problem Solving-Improving Neighborhood Quality of Life DefinitionEmpowermentQuality SupervisionProcess FacilitationBuilding Partnerships Within the Police DepartmentIdentifying StakeholdersSupervising Community Police OfficersReferences3 Interpersonal Communications-Striving for Effectiveness The Importance of Communication SkillsThe Communication ProcessCommunication PatternsBarriers to CommunicationOvercoming Communication BarriersFeedbackThe Art of ListeningNonverbal CommunicationsCommunicating with Limited English Proficiency IndividualsIntercultural CommunicationsCommunicating with Hearing-Impaired IndividualsReferences4 Motivation-A Prerequisite for Success Why Officers WorkMotivationNeeds-Based MotivationMotivation-Hygiene TheoryExpectancy TheoryEquity TheorySensitivity TheoryHow to MotivateReferences5 Leadership-The Integrative Variable PowerTheories of LeadershipLeadership ContinuumSupervisory StylesLeadership MistakesReferences6 Team Building-Maximizing the Group Process The IndividualThe Individual and the GroupRole and Function of the GroupGroup Development ProcessGroup NormsThe Group ProcessGroup Problem SolvingConducting MeetingsGroupthinkReferences7 Change-Coping with Organizational Life Factors that Foster Change Positive Aspects of Change Accepting Change Resistance to Change The Nature of Resistance Working for ChangeReferences 8 Performance Appraisal-The Key to Police Personnel Development People Power Performance Appraisal The Human Factor The Validity and Reliability of Performance Appraisal The Evaluation Interview Trends in Performance Appraisals References9 Training, Coaching, Counseling, and Mentoring-Helping Officers Grow and DevelopTeaching Officers Formal Training Civil Liability for Failure to Train Police Personnel The Police Sergeant's Role as a Trainer Coaching, Counseling, and Mentoring Characteristics of an Effective Coach Principles of Coaching/Counseling/Mentoring The Supervisor as a Developmental Coach, Counselor, Mentor Developmental Counseling The Counseling Process MentoringReferences10 Discipline-An Essential Element of Police Supervision The Nature of Discipline Discipline in the Ranks Positive DisciplineNegative Discipline Sergeants as Disciplinarians Fair and Equitable Discipline The Use and Abuse of Discipline Keys to Effective Discipline The Hot Stove Revisited Firm but Fair Disciplinary Action Types of Disciplinary Actions Making the Disciplinary Action Stick Constructive Discharge Results of Absent Discipline Personal and Vicarious LiabilityReferences11 Internal Discipline-A System of Accountability Police Work Controlling the Police Personnel Complaint Investigation Policy Dealing with Police Occupational Deviance Social Media Concerns Personnel Complaints The Civilian Review Movement Forecasting and Dealing with Potential Disciplinary Problems Discipline and the Employee Assistance MovementReferences12 Supervising the Difficult Employee-Special Considerations Value Statements Employees as Individuals Types of Employees Problem Employees Millennial Generation Work Stressors Personal Problems Early Warning Systems Employee Assistance Programs Critical-Incident Stress Management Peer CounselingFitness-for-Duty EvaluationsReferences13 Supervising Minorities-Respecting Individual and Cultural Differences Coming to Grips with the Past The Changing Face of America Supervising Minorities Dealing with Employees in a Protected Class Handling Sexual Harassment in the Workplace Supervising Sexual-Minority Police Officers Managing a More Educated Workforce Training for the New SupervisorReferences14 Tactical Operations-Critical Incident DeploymentCritical Incidents Incident Command System Role of the First-Line Supervisor in Critical Incidents Critical Incident Management Supervisory Span of ControlTactical Teams Critical Incident Debriefing SWAT-Special Weapons and TacticsMilitarization of the PoliceReferences15 Labor Relations-Problem Solving through Constructive Conflict Sowing the Seeds of Unionism Management Rights Understanding Labor Relations Selecting a Bargaining Agent Collective Bargaining Union Goals Dealing with Grievances Impasse Resolution Through Job Actions Union-Management Relations Contract Administration Role of the Sergeant in Collective Bargaining Interest-Based Bargaining ProcessReferences16 Homeland Security and Terrorism-A Changing RoleThe Nature of Terrorism Domestic Terrorism Foreign Terrorism American Response to Terrorism Local Response to Terrorism Information Versus Intelligence Identifying Potential Terrorist Targets Police Supervisor's RoleReferencesName IndexSubject Index
