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Full Description
Contemporary Crisis Management takes an action-oriented perspective on managing crises in organizations. The book lays a theoretical foundation for the field to show the reader why it is necessary to develop a new perspective on crisis management that accommodates the challenges associated with today's organizational realities.Pearson uses an interactive approach to bring crisis management principles and actions to life. From the opening chapter, readers are guided through exercises and assessmesnts that make the content immediately relevant and useable. Showing why it is important that crisis management is managed at all levels of the organization, not just the C-suite, it gives the reader the tools to evaluate their own organization's readiness for crises as well as their personal level of preparation. Lessons from actual organizational crises emerge through mini cases and scenarios, providing readers with the opportunity to weight their own responses against decisions and actions taken during real crises.This book will help MBA and executive MBA students, and professionals gain the skills and confidence to resolve acute problems and crises by developing plans that keep pace with today's global workplace.
Contents
Part IIntroduction: The Tangled Fibers of Fate 2. Surveying Today's Crisis Management Landscape 3. Updating Crisis Management 4. Taking Crisis Management Global Part II: Improving Crisis Management Acuity 5. Empowering Crisis Management throughout the Organization 6. Optimizing the Crisis Management Team 7. Looking Outside: Stakeholder Mapping 2.0 Part III: Enhancing Crisis Management Action Essentials 8. Beginning with Values 9. Determining Which Crises to Prepare for and How 10. Creating and Executing the Crisis Management Plan 11. Driving Crisis Management as On-going Learning 12. Leading through Crises
