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Full Description
Accelerate your digital transformation and break down silos with Microsoft Dynamics 365
It's no secret that running a business involves several complex parts like managing staff, financials, marketing, and operations—just to name a few. That's where Microsoft Dynamics 365, the most profitable business management tool, comes in.
In Microsoft Dynamics 365 For Dummies, you'll learn the aspects of the program and each of its applications from Customer Service to Financial Management. With expert author Renato Bellu's clear instructions and helpful tips, you'll be managing to your fullest advantage before you know it. Let's get started!
Digitally transform your business by connecting CRM and ERP
Use data to make decisions across all business functions
Integrate Dynamics 365 with Office 365 and LinkedIn
Manage financials and operations
Are you running a dynamic business? This book shows you how!
Contents
Introduction 1
Part 1: Doing Great Things with Microsoft Dynamics 365 5
Chapter 1: Floating on a Secure Cloud 7
Chapter 2: Extending Your Reach with Office 365 25
Chapter 3: Powering Up Your Business Intelligence 49
Chapter 4: Extending Dynamics 365 with PowerApps 67
Chapter 5: Going with the Microsoft Flow to Enhance Dynamics 365 83
Part 2: Customer Engagement (formerly Dynamics CRM Online) 97
Chapter 6: Turning Relationships into Revenue with Sales 99
Chapter 7: Connecting with Customers Anytime, Anywhere with Customer Service 117
Chapter 8: Profiting from Project Service Automation 137
Chapter 9: Creating and Nurturing Leads with Marketing 153
Chapter 10: Going Mobile with Field Service 167
Part 3: Business Central ERP (formerly Dynamics NAV) 183
Chapter 11: Accounting for Your Business with Business Central 185
Chapter 12: Setting Up Business Central for Optimal Results 211
Part 4: Finance and Operations ERP (formerly Dynamics AX) 237
Chapter 13: Going Beyond Crunching Numbers with Financial Management 239
Chapter 14: Becoming a Smooth Operator with Operations 259
Chapter 15: Looking Under the Hood (Understanding the D365O Technology) 283
Part 5: The Part of Tens 309
Chapter 16: The Ten Most Exciting Capabilities of Dynamics 365 311
Chapter 17: Ten Dynamic 365 Myths to Dispel 327
Index 341
