Full Description
Take an in-depth look at the difficulty in gaining traction at the institutional level in improving student retention and degree completion rates especially at larger four year institutions where size, complexity, and multiplicity of structures and processes present particular challenges. This volume offers a way for institutional leaders to better focus their time, energy, and resources in their retention effort by framing the way they think about it using the 4 Ps of retention strategy: profile, progress, process, and promise. This simple framework challenges long-standing, traditional assumptions about student retention that can distract and dilute institutional efforts, and helps keep those efforts sharply and singularly focused on improving retention and degree completion outcomes. This is the 161st volume of this Jossey-Bass series. Addressed to higher education decision makers on all kinds of campuses, New Directions for Higher Education provides timely information and authoritative advice about major issues and administrative problems confronting every institution.
Contents
EDITOR'S NOTES 1 David H. Kalsbeek 1. Framing Retention for Institutional Improvement: A 4 Ps Framework 5 David H. Kalsbeek This chapter introduces a 4 Ps framework for student retention strategies profile, progress, process, and promise. This framework provides a comprehensive approach to focusing retention research and strategies in ways that can improve institutional retention and completion rates. 2. Reframing Retention Strategy: A Focus on Profile 15 David H. Kalsbeek, Brian Zucker The first "P" within a 4 Ps framework of student retention profile recognizes that an institution's retention and graduation rates are highly predictable, largely a function of the institutional and student profile, and are more a function of what the institution is rather than what it does. 3. Reframing Retention Strategy: A Focus on Progress 27 Brian Spittle The second "P" within a 4 Ps framework of student retention progress focuses on ensuring that students are making satisfactory academic progress, rather than just persisting, toward degree completion. 4. Reframing Retention Strategy: A Focus on Process 39 Charles C. Schroeder The third P within a 4 Ps framework of student retention process gives priority attention to institutional processes and policies that either help or hinder the continuous enrollment of all students, not just students defined as "at risk." 5. Reframing Retention Strategy: A Focus on Promise 49 David H. Kalsbeek The fourth "P" within a 4 Ps framework of student retention promise connects retention strategies with institutional brand strategies so that marketing and retention become mutually reinforcing. 6. Profile in Action: Linking Admission and Retention 59 Carla M. Cortes This chapter provides illustrations of a profile-oriented approach to retention through a discussion of test-optional policies and use of non-cognitive variables in the admission process. 7. Process and Progress in Action: Examples of What Works 71 Charles C. Schroeder This chapter offers several principles and institutional examples of the ways that student-centered process- and progress-related improvements enhance students experiences and outcomes. 8. Promise in Action: Examples of Institutional Success 81 George D. Kuh This chapter highlights institutional examples of intentional approaches to ensuring that every student s experience re flects the promise of the institutional brand or mission as well as the distinct and differentiating nature of the institution s educational philosophy and purpose. 9. Engaging Faculty in Retention: Finding Traction through Accreditation 91 Caryn Chaden This chapter considers how addressing the essential role of faculty in an institution s retention efforts can be enhanced by leveraging new accreditation requirements regarding retention and graduation outcomes. 10. The 4 Ps as a Guiding Perspective 101 David H. Kalsbeek This chapter summarizes some of the themes that characterize a 4 Ps orientation to institutional retention strategy and offers an example of how one institution has used this approach to structure its retention efforts. INDEX 115
