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Full Description
Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies
Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best.
Written by the winner of three globally accepted performance management awards
Focuses on a single case study chronicling a health care system's corporate performance management journey
Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes
Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results.
Contents
Preface xi
Acknowledgments xv
Chapter 1 Introduction 1
Corporate Performance Management Best Practices 4
Executive Views on CPM 7
MidMichigan Awards, Honors, and Results 9
My Promise 13
Chapter 2 Corporate Performance Management Core Best Practices 15
Principle 1: Establish and Deploy a CPM Office and Officer 16
Principle 2: Refresh and Communicate Strategy 17
Principle 3: Cascade and Manage Strategy 19
Principle 4: Improve Performance 20
Principle 5: Manage and Leverage Knowledge 22
CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic 25
Note 26
Chapter 3 Corporate Performance Management at MidMichigan Health 27
Strategic Context and CPM Approach 27
MidMichigan Health CPM Program Overview and Journey 30
Principle 4: Improve Performance, 10-Step Business Improvement Approach 31
Principle 4: Improve Performance, 10-Step Business Improvement Case Study 35
Summary 47
Notes 48
Chapter 4 Principle 4: Improve Performance—The MidMichigan Health System Journey 49
CPM Maturity Levels for Principle 4: Improve Performance 50
Summary 76
Note 77
Chapter 5 Improve Performance Best Practices 79
Core Best Practices 80
35 New Best Practices 80
Summary 92
Notes 92
Chapter 6 Shared Services: 10-Step Team Best Practice Cases 93
Finance: Accounts Payable and Disbursements 10-Step
Team Case Study, Smart Spending 94
Finance: Financial and Management Reporting 10-Step
Team Case Study, Streamline Information 113
Human Resources: New Employee Requisition 10-Step
Team Case Study, Simplify Hiring 129
Supply Chain Management: New Product Requisition 10-Step
Team Case Study, Manage Innovation 146
Note 167
Chapter 7 Support Units: 10-Step Team Best Practice Cases 169
Laboratory Services 10-Step Team Case Study, Optimize the System 170
Pharmacy Services 10-Step Team Case Study, Smarter Formularies 190
Notes 206
Chapter 8 Core and Specialty Businesses: 10-Step Best Practice Cases 207
Emergency Department 10-Step Team Case Study, Improve Throughput, Customer Scores, and Revenue 208
Care Coordination 10-Step Team Case Study, Improve Medical Outcomes 221
Orthopedics Department 10-Step Team Case Study, Grow the Business 240
Women's Health Services 10-Step Team Case Study, Grow the Business 258
Note 277
Chapter 9 Improve Performance Self-Scoring Diagnostic and Roadmap 279
Maturity Model Criteria 280
Five Key Principles of CPM Best Practice Blueprint 281
CPM 10-Step Improve Performance 35 Best Practices Blueprint 284
Summary 286
About the Author 287
Index 289
