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Full Description
An invaluable source of highly relevant, practical information on the all the principal FM services, written for the practicing facilities manager in an easily readable, concise format. To help the facilities manager meet the needs of their organisation, the Facilities Manager s Desk Reference provides the facilities manager with an invaluable source of highly relevant, practical information on the all the principal FM services, as well as information on legal compliance issues, the development of strategic policies and tactical best practice information. Fully updated over the first edition, and presented in an easily readable, concise format with a clear practitioner perspective, the book covers both hard and soft facilities management issues. It will be a first point of reference for all busy facilities managers, saving them time by providing access to the information needed to ensure the safe, effective and efficient running of any facilities function.* Fully updated over the 1st edition, it contains all the essential data covering the principal FM services * Highly practical, aimed at the busy FM practitioner * Saves time by bringing together essential, useful and practical information * Benefits students whose courses do not prepare them for the practicalities of professional practice
Contents
List of Abbreviations xxv Introduction xxxii 1 History of Facilities Management 1 2 Key Drivers of FM 10 3 Activities in FM 20 4 Delivering FM FM Strategy 26 5 Outsourcing 39 6 Financial Management 44 7 Property and Estates Management 77 8 Property Legislation and Leases 91 9 Developing New Buildings 110 10 Project Management 136 11 Space Management 148 12 Accommodation Management 178 13 Procurement 182 14 Contracts and Contract Management 196 15 Legislation 208 16 Legislation Affecting FM Activities 216 17 Fire Safety and Legislation 231 18 Electrical Supplies and Electrical Safety 251 19 Accessibility 259 20 First Aid at Work 267 21 Asbestos 274 22 Water Supplies and Water Safety 283 23 Construction Design and Management Regulations 303 24 Business Continuity 313 25 Maintenance Definitions and Strategies 324 26 Mechanical and Electrical Systems and their Maintenance 337 27 Information Communication Technology 354 28 Grounds and External Areas 370 29 Fabric Maintenance 394 30 Energy Management 401 31 Front of House 422 32 Housekeeping and Cleaning Services 437 33 Security Management 457 34 Customer Relations 475 35 Waste Management 486 36 Catering and Hospitality Services 499 37 Quality Management 514 38 Document Management Services 530 39 Sustainability and Environmental Issues 543 Index 565
