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Full Description
How to foster happier employees for a healthier bottom line Managers could learn a lot from a message echoed by generations of dairy farmers: "Contented cows give better milk." This book is not, repeat, not a management tome. In this fully revised and expanded edition to a book which absolutely, positively makes the case that treating people right is one of the best things any business can do for its bottom line, Contented Cows Still Give Better Milk offers sound, practical advice for those who know that their reputation as an employer is as important as bandwidth.
Offers updated case studies and new examples from on-site research in a number of real organizations, as well as inspiring examples of companies that know how to do it right . . . and few that didn't
Fad-free prescriptive advice informed by the authors' combined four-plus decades of training and consulting with thousands of managers and employees, conducting employee engagement surveys, and translating the attendant learning to management audiences in a form they can appreciate and use
Coauthor Bill Catlette's Bottom Line Leadership Seminar has helped thousands of managers become more effective leaders
Direct from the horse's . . . actually cow's mouth, this fully revised and expanded second edition will teach readers that having a focused, engaged, and capably led workforce is one of the best things any organization can do for its bottom line.
Contents
Acknowledgments ix
Introduction xi
Part I The Premise 1
Chapter 1 Just the Facts 3
Chapter 2 Cows with Attitude 21
Part II Contented Cows Are Committed 41
Chapter 3 The "Vision Thing": Passengers or Crew 43
Chapter 4 The Path to Commitment 53
Part III Contented Cows Are Cared About 63
Chapter 5 First You Feed the Troops 65
Chapter 6 Tell 'Em the Truth 85
Chapter 7 When Times Get Tough 95
Chapter 8 Contented Cows Are Connected 115
Chapter 9 A Case for Some Useful Benefits 129
Part IV Contented Cows Are Enabled 147
Chapter 10 Empower This! 149
Chapter 11 Enabled Employees Are Incredibly Well Trained 157
Chapter 12 Enabled Employees Are Tooled 169
Chapter 13 Enabled Employees Are Trusted 181
Chapter 14 When the Contented Cows Come Home (Speculations on the Near Future) 189
Notes 195
Index 199
