Full Description
A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.
Contents
Preface viii
Acknowledgments xiv
Chapter 1 The Principles of Remarkable Service 2
Chapter 2 Styles of Service 20
Chapter 3 A Clean and Safe Dining Room 48
Chapter 4 Preparing and Maintaining the Dining Room For Remarkable Service 72
Chapter 5 Reservations and Waiting Lists 110
Chapter 6 Serving Guests 136
Chapter 7 Beverage Service 176
Chapter 8 Wine Service 208
Chapter 9 Banquet Service in the Restaurant 230
Chapter 10 Remarkable Service Interactions 254
Appendix 268
Bibliography 277
Trade and Professional Groups 279
Index 281
