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Full Description
This book will change the way you think.
In this whacky world the best jobs go to the worst people. Careers fizzle out at the drop of a hat. To protect next year's budget you've got to waste whatever's left of this year's money. Matrix victims quietly go missing. Companies merge and frequently go bust. And everything's tightly controlled by a secret underworld Finance mafia.
Does this sound familiar? You've entered the rough and tumble realm of corporate business where crazy things happen and it's tough to survive. Welcome to the counter-intuitive playground of organizational life.
Come along for a white-knuckle ride through our organizational theme park. Your companion guide is the streetwise Dr. Fink— the world's expert on organizations. Allow this amiable practitioner to share with you the wisdom through which he consistently achieves corporate, client, and personal success as he demonstrates his magical methods for averting calamity before your very eyes.
Assisted by a cast of flamboyant characters—including Matilda the well-meaning but meticulously incompetent coach, Fat Sid in finance, Adrian his top enforcer, and Mort the undertaker who runs operations into the ground—join Dr. Fink on an illuminating journey down dark corporate alleyways to get the full low-down on what's really going on.
And if after the trip you should ever suspect an impending disaster surfacing in your organizational life—all you have to do is ask yourself one simple question: What should I ask Dr. Fink?
"An extraordinary work that will stand the test of time." —Marshall Goldsmith
Contents
About the Author xiii Foreword by Marshall Goldsmith xv
Foreword by Sarah McArthur, President, Dr. Fink's Fan Club xvii
Dedication to Richard Beckhard xix
Launch Pad
Introduction 1
How to Get the Most Out of Dr. Fink's Leadership Casebook 3
THE UNGUIDED TOUR for the General Reader 5
THE GUIDED TOUR for Corporate Citizens and Students of Organizational Life 6
THEME PARK ARCHITECTURE for Educators, Teachers, and Trainers 8
Dr. Fink's Leadership Casebook
CASEFILE-1. Critical Questions 15
Basic Consulting Skills
CASEFILE-2. Musical Fish 21
Ethical Myths and Realities
CASEFILE-3. Matilda's Bitter-Sweet Taste of Success 29
Putting Feedback in Context
CASEFILE-4. Fat Sid's Big Problem 35
Post-Merger madness
CASEFILE-5. Corporate Citizen, Dearly Departed 43
Doing the Right Thing
CASEFILE-6. No Mistake 49
A Collection of Feedback Systems
CASEFILE-7. Invasion 57
The Case for Situational Intelligence
CASEFILE-8. The Undertaker 63
Sometimes It's Better Just to Walk Away
CASEFILE-9A. The Upside Down Logic Cost Center Management 69
Counter-Intuitive Systems
CASEFILE-9B. The Inculcation Calculation 75
The Ethics of Variance
CASEFILE-10. It All Depends 83
Roughly Right or Precisely Wrong
CASEFILE-11. Oh Happy Tuesday 89
A Study in Deception
CASEFILE-12. Midnight Express 111
A Strange Case at the End of the Contract
Epilog 115
Theory
Guide to Organizational Life 121
Situational Intelligence 124
How to Think Like Fink 125
Practitioner Briefing 139
Appendix: The Tetrad 143
About the Illustrator 148
Acknowledgments 151
Glossary 155
References 159
Index 161
