Full Description
VETERINARY OFFICE PRACTICE, 2ND Edition provides an inside look at the exciting roles and responsibilities of veterinary assistants in animal hospitals or private veterinary practice, along with detailed instructions on scheduling, client relations, charting, case management software, billing, and everything you need to work successfully within a veterinary practice. In addition to clear learning objectives, helpful charts and graphics, and reader-friendly concepts, VETERINARY OFFICE PRACTICE, 2ND Edition's includes case studies and review questions that allow you to apply chapter concepts and check your understanding.
Contents
1. Introduction to Veterinary Practice.2. Care and Maintenance of the Veterinary Practice Facility.3. Front Office and Receptionist Duties4. Computers.5. Communication Skills.6. Interacting with Clients.7. Stress.8. Ethics.9. Financial Matters.
