Full Description
In response to the growing emphasis on clinicians' capacity to practise effective communication, Communicating Quality and Safety in Health Care provides real-time communication scenarios and interprofessional case studies. The book engages healthcare trainees from across medicine, nursing and allied health services in a comprehensive and probing discussion of the communication demands that confront today's healthcare teams. This book explains the role of communication in mental health, emergency medicine, intensive care and a wide range of other health service and community care contexts. It emphasises the ways in which patients and clinicians communicate, and how clinicians communicate with one another. The case studies explain why and how communication is critical to good care and healing. Each chapter analyses real-life practice situations, encourages the learner to ask probing questions about these situations and sets out the principal components and strategies of good communication.
Contents
Part I. Communication in Health Care, and its Role in Quality and Safety: 1. Introduction: communicating for quality and safety Rick Iedema, Donella Piper and Marie Manidis; 2. A brief history of communication in healthcare Rick Iedema, Donella Piper and Marie Manidis; Part II. Communicating Quality and Safety across Service and Clinical Domains: 3. Communicating with the patient in primary care settings Jill Thistlethwaite and George Ridgway; 4. Communicating across rural and metropolitan health care settings Donella Piper, Vicki Parker and Jane Gray; 5. Communicating in emergency care Marie Manidis; 6. Communicating in intensive care K. J. Farley, Gerard J. Fennessy and Daryl Jones; 7. Communicating about end-of-life care Aileen Collier; 8. Communicating in surgery Elizabeth Manias; 9. Communicating with people with cognitive impairment Sam Davis and Aileen Collier; 10. Therapeutic communication with people experiencing mental illness Jennifer Plumb; 11. Communicating in partnership with service users: what can we learn from child and family health? Nick Hopwood; Part III. General Health Communication Strategies: 12. Improving care by listening: care communication and shared decision-making Natalya Godbold and Kirsten McCaffery; 13. Intra- and interprofessional communication Jill Thistlethwaite, Marie Manidis and Cindy Gallois; 14. Communicating care: informed consent Katherine Carroll and Rick Iedema; 15. Communicating bad news: bad news for the patient Jill Thistlethwaite; 16. Communicating in an e-health environment Vicki Parker, Douglas Bellamy and Deidre Besuijen; 17. Communicating for quality and safety in Aboriginal healthcare George Hayden and Caris Jalla; 18. Communicating with culturally and linguistically diverse patients in cancer care Phyllis Butow; 19. Communicating empathy in the face of pain and suffering Catherine O'Grady and Aileen Collier; 20. Taking the heat in critical situations: being aware, assertive and heard Benn Lancman and Christine Jorm; Part IV. Regulation and Law: 21. Communicating about how the safety and quality of care are regulated Donella Piper, Luke Slawomirski and Rick Iedema; 22. Communicating bad news: when care goes wrong Rick Iedema, Kate Bower and Donella Piper; 23. The role of the law in communicating patient safety Donella Piper, Tina Cockburn, Bill Madden, Prue Vines, Janine McIlwraith and Ngaire Watson.
