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Full Description
Offers provocative and thorough coverage of the complex issues and paradoxes faced by employees and managers in the public sector
Contents
Preface
Acknowledgments
Introduction
Part I: Context and Challenges
Chapter 1: The Public Service Heritage: People, Process, and Purpose
Some Challenges in Getting and Managing the Right People
Some Basic Definitions
The Roles of Human Resource Departments
Broad Themes of HRM
Foundational HRM Legislation
HRM Reforms in Modern Times
Human Resource Management Principles
Ethics and Moral Management
Summary and Conclusion
Key Terms
Note
Exercises
Chapter 2: Legal Rights and Responsibilities: Laws Governing the Workplace
The Foundations of Employment Law
The Employment Relationship
Balancing Employer, Employee, and Societal Interests
Privacy Issues
Pre-Employment Investigations: Truth, Personality, Health, Credit, and Criminal Records
Discrimination
Summary and Conclusion
Key Terms
Notes
Exercises
Part II: Processes and Skills: From Start to Finish
Chapter 3: Recruitment: From Passive Posting to Social Media Networking
Factors in Recruitment: Employer and Applicant Perspectives
Recruitment Steps
Planning and Approval
Position Announcements
Recruitment Strategies
Enhancing Recruitment Prospects: The Seeker's Perspective
Advancing from Job Seeking to Career Development
Summary and Conclusion
Key Terms
Notes
Exercises
Chapter 4: Selection: From Civil Service Commissions to Decentralized Decision Making
The Bases and Origin of Selection
Criteria in Selecting Selection Tests
Initial Reviewing and Testing
Interviewing and Reference Checks: Narrowing the Pool
General Considerations for Those Conducting Interviews
Choosing and Negotiation
Post-Offer and Hiring Issues
Summary and Conclusion
Key Terms
Notes
Exercises
Chapter 5: Position Management: Judicious Plan or Jigsaw Puzzle?
Three Types of Personnel Strategies
The Origins of Position Classification and Management
Job Design and Job Analysis
Job and Position Descriptions
From Jobs to Job Systems
Curbing, Cutting, and Eliminating Workforce
Summary and Conclusion
Key Terms
Notes
Exercises
Chapter 6: Employee Motivation: Possible, Probable, or Impossible?
The Sources of Motivation
Motivation: Pull, Push or Drive?
Motivation: Pull, Push or Drive?
Tools of Motivation
Summary and Conclusion
Key Terms
Notes
Exercises
Chapter 7: Compensation: Vital, Visible, and Vicious
Equity and Expectancy Theory
Pay Determination
Philosophy: Lead, Match, or Lag
The Perennial Pay Debate
Labor Market Forces: External Competition
Job Content: Internal Consistency
Individual Considerations: Fairness and Contributions
Longevity Pay
Implications
Summary and Conclusion
Key Terms
Notes
Exercises
Chapter 8: Employee-Friendly Policies: Fashionable, Flexible, and Fickle
Workforce and Workplace Trends
Work-Family Programs
Health, Safety, and Wellness Programs
Flexible Work Arrangements
Traditional Benefits: Not-So-Employee-Friendly Trends
Implementation, Assessment, and Evaluation
Avoiding and Coping With Hostility at Work
Summary and Conclusion
Key Terms
Notes
Exercises
Chapter 9: Training and Development: Exploring New Frontiers
General Principles of Learning
Training Strategies
Organizational Training and Development
Applications: Workplace Training
Summary and Conclusion
Key Terms
Exercises
Chapter 10: Appraisal: A Process in Search of a Technique
Evolution
Appraisal Systems
Raters
Rating Errors: The Underbelly of Appraisals
Improving the Process
Disciplinary Systems
Summary and Conclusion
Key Terms
Notes
Exercises
Chapter 11: Unions and the Government: Protectors, Partners, and Punishers
Background: The Context and Evolution of Employee Relations
Differing Views of Unions
Collective Bargaining: Structures, Strategies, and Skills
Paradoxes and Contradictions
Trends and Variations
Hostility vs. Harmony
Summary and Conclusion
Key Terms
Exercises
Glossary
About the Authors
