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Full Description
In this fully updated Fifth Edition, three of today's most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, "What now?" and explains how organizations can and should emerge from crisis. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities for overcoming a crisis.
Contents
Part I • The Conceptual Foundation
Chapter 1•Defining Crisis Communication
Chapter 2•Understanding Crisis Communication Theory and Practice
Part II•The Lessons and Practical Application
Chapter 3•Lessons on Effective Crisis Communication
Chapter 4•Applying the Lessons to Produce Effective Crisis Communication
Chapter 5•Lessons on Managing Crisis Uncertainty Effectively
Chapter 6•Applying the Lessons for Managing Crisis Uncertainty Effectively
Chapter 7•Lessons on Effective Crisis Leadership
Chapter 8•Applying the Lessons for Developing Effective Crisis Leadership
Part III•The Opportunities
Chapter 9•Learning Through Failure
Chapter 10•Risk Communication
Chapter 11•Responding to the Ethical Demands of Crisis
Chapter 12•Facilitating Renewal Through Effective Crisis Communication
