- ホーム
- > 洋書
- > 英文書
- > Computer / General
Full Description
This book analyzes how human resource experts perceive that robots and evolving technologies will impact leadership behaviors and human resource management in the hospitality industry.
As with any new technological innovation, organizations must balance the opportunities afforded by robots with the pressures that are placed on existing organizational process and strategy. They need to consider not only economic and technical perspectives, but also the user and organizational perspectives when determining the appropriate use and implementation of robots and other technology. Chapters in this collection explore: service robots, automation, the Green Collar Revolution, social media, and more in multiple hospitality contexts, including all-inclusive resorts and the industry in Türkiye.
Robots and their Impact on Hospitality Leadership is ideal for professionals and leaders in the hospitality industry, as well as students within tourism and hospitality courses.
Contents
1. Nexus Between AI Robots and Conventional Leadership Strategy in the Hospitality Industry 2. Robotics at Play: Leadership Transformations in All-Inclusive Resorts 3. Redefining Service: Robotics, Leadership, and the Green Collar Revolution in the Hospitality Industry 4. An Empirical Study on the Impact of Social Media on Customer Decisions: In the Perspective of Hotel Guest 5. The Human Factor in Automation: Investigating the Role of Leadership and Service Quality in Hotel Employees' Intentions to Use Robots 6. Effect of Service Robots on Service Jobs: A Meta-Analysis 7. Navigating the Nexus: Leadership Strategies in the Era of Service Robots 8. Embracing Robotics: Exploration of the Transformative Impact of Robots on the Practices of Leadership in the Hospitality Industry 9. Smart Technology and Robotics Applications in the Hospitality Industry in Türkiye: Potential Advantages and Challenges
