Full Description
Behavioural skills are essential to effective policing practice and professional development, and are also embedded within the policing competency frameworks. As the police service looks to further redefine its role in the twenty-first century, this critical handbook covers the full range of these proficiencies, from building rapport, applying emotional intelligence, building empathy and resilience to diversity and difference, understanding ethics, and developing coaching and leadership skills.
Each chapter is written by a distinguished serving or former senior police leader and/or policing scholar, bringing together a wealth of experience and understanding and applying this knowledge in context through key case studies and examples. Suitable for serving police officers at all levels, as well as policing lecturers and students aspiring to join the police, this book encourages and enables a people-centred approach to policing that balances the debate that has given disproportionate credence to transactional skills at the expense of a more transformational approach.
Contents
Introduction PART 1 POLICING WITH AUTHORITY 1 Inclusive UK policing: a personal perspective Brian Langston 2 Building rapport Peter Nicholas PART 2 ORGANISATIONAL CULTURES 3 Building emotional buy-in Will Kerr 4 A culture of coaching to support the next big leaps in policing Serena Kennedy and Cameron Thomson 5 Leading effective teams Dee Collins 6 Challenging conversations Suzette Davenport PART 3 OPERATIONAL LEARNING 7 Firearms: Emotional management David Hartley 8 Wise policing: Soft skills and strong principles Kate Moss and Ken Pease 9 Public order: conflict resolution Jim McAllister and Ashley Kilgallon PART 4 LEADING THE STRATEGIC NARRATIVE 10 Personal and organisational transformation Mike Barton 11 Creating the climate Peter Fahy 12 Ethics, values and standards Judith K Gillespie 13 Developing a learning culture and environment Julie Brierley
