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Full Description
Quality is at the heart of organisational development. It is the one single reason organisations make progress or fail dismally when it is absent. Disruptions can both be a catalyst for innovation and progress on one hand, but when they are not well handled, they can cause organisations to spiral into catastrophe and oblivion. This book is about how best to safeguard quality both during and beyond disruptions. Based largely on research in South Africa, the collection of essays will resonate with multiple higher education contexts and audiences. Collectively, the essays provide compelling reading for practitioners, academics, researchers, and policy makers in higher education. The book's central message is that while disruptions can expose our organisational weaknesses, they create several opportunities to drive change and transformation. The essays here capture the transition from crisis to high performance and ways in which universities can navigate such journeys.
