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Full Description
Stepping into an IT leadership role for the first time? Feeling overwhelmed by the transition from technical expert to people manager? You're not alone.
In Members, Methods, and Measures, Thomas E. Armstrong delivers the guide he wishes he had when he was thrust into management—without a roadmap, training, or support. Drawing on years of experience leading high-performing technology teams, Armstrong breaks down the challenges of IT leadership with real-world insights, practical frameworks, and battle-tested strategies.
This book is your crash course in mastering IT Management. Learn how to:
Build and manage a high-impact IT team—from hiring and onboarding to retention and career development
Navigate the shift from doer to leader—avoid the common pitfalls that derail new managers
Set priorities, delegate effectively, and drive results without micromanaging or burning out
Manage up, down, and across—communicate with executives, gain stakeholder buy-in, and earn your team's trust
Measure what matters—ensure your team's work is recognized and valued by the business
Packed with actionable advice, real-world examples, and insights from industry leaders, Members, Methods, and Measures is the ultimate playbook for IT professionals making the leap to management. Whether stepping into leadership for the first time or looking to refine your skills, this book will equip you with the tools, confidence, and strategies to build a thriving, high-performing team.
Contents
Introduction: The Awkward Silence
Part One: Members
Chapter 1 Brilliant at the Basics
Chapter 2 Feedback
Chapter 3 Recruiting and Hiring
Chapter 4 Onboarding
Chapter 5 Retention
Chapter 6 Managing Peers
Chapter 7 Managing Your Boss
Chapter 8 Managing Technical Talent
Part Two: Methods
Chapter 9 Project Management
Chapter 10 Change Management
Chapter 11 Risk and Security
Chapter 12 Emerging Technology
Part Three: Measures
Chapter 13 Measuring the Value of IT
Chapter 14 What Gets Measured
Chapter 15 Financial Measures
Chapter 16 Technical Measures
Chapter 17 Improving Measures
Epilogue - The Fourth M: Mastery
Back Matter
