Full Description
Based on an analysis of 22 crisis cases from 20 countries and NATO (an IGO), this book highlights the link between socio-cultural variables and crisis communication.
The book proposes that crisis communication is greatly influenced by an organization's socio-cultural environment consisting of the political system, the economic system, media system, culture (societal and organizational), and activism. Featuring a truly global collection of cases authored by leading academics and practitioners, this book expands the current body of knowledge of the field by emphasizing the centrality of culture to crisis communication.
This text should serve the interests of communication scholars and contribute to the repertoire of communication professionals. Further, it will prove useful to upper-level undergraduate, master's and doctoral students focusing on crisis communication and global public relations.
Contents
Introduction: The Dire Need for a Socio-cultural Perspective of Crisis Communication 1. Overview: Culture and Crisis Communication: The Overlooked Link 2. Finland: HSL's Influencer Campaign Against Fake Tickets draws Accusations of Racism 3. Norway: Culture as Crisis Resource: Trust and Compliance During the COVID-19 Pandemic 4. Spain: Geopolitical Conflict and Digital Polarization Spawn Crisis for Fashion Brand 5. Ukraine: Wartime Crisis Communication: A Weapon Against 'Death by a Thousand Cuts' 6. Czech Republic: Geopolitics Creates a Crisis: The Fall of Sberbank CZ 7. Romania: 'A country is worth more than its gold': Activists defeat "Canadian" Mining Goliath 8. Italy: Nation Branding Campaign Angers Digital Publics 9. Switzerland: Indigestible Vegetables Bring Down Agricultural Corporation 10. USA: Inclusive Intent, Devastating Outcomes: The Bud Light Controversy 11. USA: Coalition Building for a "distant" crisis: Globalism vs. Isolationism 12. India: When in India... The baby talc Saga of an MNC 13. China: BMW's Free Ice Cream Giveaway Spawns Expensive Crisis 14. Hong Kong: Airline Staff Misconduct Complaint Causes Multi-Stakeholder Backlash 15. Malaysia: Dual Crisis Narrative: Political Turmoil Hampers Communication during Global Pandemic 16. Turkey : Prioritizing Profit Over Aid?: Red Crescent and the 2023 Earthquake 17. Israel: Cultural Sensitivity and Consumer Backlash: Hoodies Ad Controversy 18. United Arab Emirates (UAE): Starbucks Faces Boycott over Perceived Support for Israel 19. Ghana: Galamsey Woes: Cultural and Systemic Influences on Crisis Communication 20. Chile: A Paper Cartel Scandal Amid a Trust Crisis 21. Argentina: When Activism Strikes Local Government 22. New Zealand: Leaders' Key Role in Crisis Mitigation: A Government Responds to a Terror Attack 23. NATO: An IGO's Communication Response to a Global Pandemic
