Full Description
Encouraging a collaborative and thoughtful approach to the wicked problems facing higher education (HE), this book is a showcase of pioneering educators who believe that well-designed education is good for everyone - learners, teachers, education administrators, the learning organisation and the world.
Through case studies, thought pieces and practical advice, this book takes a fresh look at the application of Design Thinking and Service Design in a variety of university contexts. Human-centred design perspectives show up the fact that decades of rhetoric about student-centred learning have often left the student still effectively marginalised from change processes. The reader will encounter ample tools and techniques of design and co-creation that can enhance the student experience, from applicant to alumnus. More importantly, the book sets out, in actionable ways, how we can make our universities more effective at supporting students for success, and to become places where people are more empowered to make those changes.
University academics, learning support staff, managers and professional staff, as well as HE policy makers and professional bodies, will appreciate this clear and practical guide to exploring service design in the new context of education.
Contents
Foreword: Paul Bailey. Introduction. Drawing inspiration from the Human-Centred Design process: How the illustrations in this book were created. Human Understanding and Behaviour Go Hand-in-Glove: Making a Difference through the Human-Centred Design. Section 1: DESIGN AS WE SEE IT. Foreword: Sarah Drummond, Debbie McVitty. Chapter 1: "It all just clicked": Experiences of finding and using service design in higher education. Chapter 2: Service Design solves the right problem. Section 2: BUILDING CAPACITY, DEVELOPING MINDSETS. Foreword: Paul Moran, Annette Robinson. Chapter 3: Change HEROs: Scaling Service Design as a Core Competence for Professional Services Staff. Chapter 4: Inspiring change at all levels: the personal and professional impact of service design training. Chapter 5: Untangling networks: Using design methods to grow collaborative innovation beyond the classroom. Chapter 6: Mindsets Eat Methods: Human-Centred Design for organisational change in HE. Chapter 7: Prototyping educational change: Learning from a ten-week service design programme. Section 3: INSTTITUTIONAL CHANGE. Foreword: Sheila MacNeill, Andy Youell. Chapter 8: An Exploration of the Relationship between Lean and Service Design for Service Improvement. Chapter 9: Moving from silos to integrated services - a case study of three live experiments. Chapter 10: Futurelib: prototyping library services at the University of Cambridge. Chapter 11: Designing for a Gender-Inclusive Campus. Chapter 12: Integrating service design thinking into our Automation Service. SECTION 4: STUDENT EXPERIENCE. Foreword: Sue Morrison, Jacqui Jackson. Chapter 13: Warwick Secret Challenge: Design thinking for re-imagining student engagement. Chapter 14: Service Design in Education: A mindset towards Inclusive and Accessible Learning Experiences. Chapter 15: Reflection By Design: Embedding Reflective Practice into the Student Learning Journey. Chapter 16: Discovering the untold story: emotional journey mapping of learners' educational experience. Chapter 17: 'Know thy student, for she is not thee': User personas as a way to give agency to student voice. IT'S A WRAP: Seamless student journey - fact or fiction?
