Full Description
Every day, healthcare professionals face high-stakes negotiations that directly impact patient outcomes, organizational success, and career advancement. Transforming Healthcare Through Negotiation introduces the HEAR Approach™—a proven system developed specifically for healthcare's unique challenges across clinical care, service delivery, and business operations.
This practical guide equips physicians, administrators, and healthcare leaders with immediately applicable strategies to transform potential conflicts into collaborative solutions that advance patient care while balancing competing priorities.
Inside, discover:
A Relational Mindset that builds trust across professional boundaries
Field-tested negotiation strategies tailored to healthcare's distinct environments
Tactical approaches for maintaining momentum in time-sensitive situations
Ready-to-use tools, including the Negotiation Planner and Trilingual Planner
"Transforming Healthcare Through Negotiation is an essential read for healthcare leaders... Stacey Lee's HEAR Approach™ masterfully provides a structured, relational approach that balances clinical, operational, and financial priorities."
— Regina Herzlinger, PhD; Brian Walker, DrPH; Ben Creo, MDiv, Harvard Business School
"The HEAR Approach™ has improved healthcare and will make you better... aligned beautifully with principles of optimal clinical practice."
— James K. Stoller, MD, MS, Chair of the Education Institute, Cleveland Clinic
Contents
Part I: Foundations of Healthcare Negotiation Introduction to Part I Chapter 1: The HEAR Approach: An Overview of Transformative Healthcare Negotiations Chapter 2: The Relational Mindset: The Foundation of the HEAR Approach Chapter 3: Mastering Multifaceted Negotiations in and Across Healthcare's Three Pillars Chapter 4: Empowerment: Embracing Vulnerability, Knowledge, and Advocacy Chapter 5: Acknowledgment: A Catalyst for Mutual Understanding and Shared Goals Chapter 6: Recasting: Navigating New Realities Together Part II: Advanced Negotiation Strategies, Tactics, Planning Guides and Case Studies Introduction to Part II Chapter 7: Advanced Negotiation Strategies for Complex Challenges Chapter 8: Mastering Real-Time Negotiation Tactics Chapter 9: The Negotiation Planner Case Study: Applying the Negotiation Planner Chapter 10: The Trilateral Negotiation Planner
Case Study: Applying the Trilateral Negotiation Planner Chapter 11: Final Thoughts
