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Full Description
In today's competitive, globalized marketplace, the provision of services and products is a result of teamwork between several organizations. Relationships between organizations of any size are strategically important. If your supplier falls down at a crucial moment, it can have survival implications for your company or for other members of your supply chain. The management of these strategic assets cannot be left to chance and the same attention that you devote to finance, operations, HR, etc. must be applied to business relationships. Despite this, very few organizations focus on this or are even aware that they need to do it. Those that do are unsure how to do it. This is not helped by business schools that focus on either customer relationship management (CRM) or supplier relationship management (SRM) rather than collaboration between partners (Enterprise Relationship Management).
This book is a unique "go-to" guide for all managers who should be looking at collaboration with other organizations as a new way to attain outstanding results that would not be achieved on their own. Currently, there is nothing else of this nature on the market.
The book identifies relationship management as a pivotal management function. It presents a comprehensive, flexible, end-to-end management process that can be easily incorporated into the existing management structures. Further, they describe the crucial role of the relationship manager who is at the heart of the system and provides the drive to achieve high performance. Any company can tailor this discipline to the needs of its organization - whether an SME or a multi-national company selecting a new partner or managing existing relationships.
This book covers the decision of whether or not to partner and with whom, the creation of an appropriate system of governance, the transition to operations, managing performance for continuous improvement, and, finally, controlled wind-up of the partnership.
Throughout, diagrams to signpost the sequence of activities, checklists of important actions, and job-related worksheets are provided. In addition, there are numerous case studies in a variety of industries and public sectors that will be used as illustrations. Altogether these make this book ideally suitable for experienced managers as well as for training and induction purposes.
Essentially, Implementing and Managing Collaborative Relationships: A Practical Guide for Managers shows managers how they can create and operate a simple and effective system of Enterprise Relationship Management that will enable them to maximize efficiency, resilience, innovation, and profitability.
Contents
CHAPTER 1 IMPLEMENTING AND MANAGING COLLABORATIVE RELATIONSHIPS - AN INTRODUCTION CHAPTER 2 ENTERPRISE RELATIONSHIP MANAGEMENT (ERM) - A TARGET OPERATING MODEL FOR COLLABORATION CHAPTER 3 THE RELATIONSHIP MANAGER - CLEARS TALL BUILDINGS IN ONE BOUND! CHAPTER 4 THE ENTERPRISE RELATIONSHIP MANAGEMENT PLAN (ERMP) - THE 'DASHBOARD' CHAPTER 5 THE DECISION PHASE - TO COLLABORATE OR NOT TO COLLABORATE? THAT IS THE QUESTION CHAPTER 6 TRANSITION TO DAY TO DAY OPERATIONS - FROM EXPLORATION TO OPERATIONS CHAPTER 7 THE OPERATIONS PHASE - BUSINESS AS USUAL CHAPTER 8 PERFORMANCE MEASUREMENT - IF YOU DON'T MEASURE IT YOU CAN'T MANAGE IT CHAPTER 9 PERFORMANCE MANAGEMENT - IF YOU'VE MEASURED IT YOU CAN NOW MANAGE IT CHAPTER 10 MANAGING EXIT - ALL'S WELL THAT ENDS WELL CHAPTER 11 REVIEW
