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Full Description
This book focusses on the importance of creating an internal assessment program to periodically assess the maturity of the organizations transformation journey. It discusses the best approach to designing and implementing an assessment program by answering key questions posed when people resist.
The book begins with selecting the positioning of the program not as an audit but as an opportunity to review strengths and opportunities, through to selecting senior leader support to design of the program and developing the assessors. More than 10 case studies are documented to show how organizations have approached their assessment programs, lessons learned, and successes and challenges faced.
The book leads the reader through the process of selling the concept and importance of transformation and Lean assessments to embed the desired behaviors within workplace culture. With many case studies, the reader is guided to design their own programs and develop their own assessors. This increases the probability of sustainability of the transformation program by focusing on and maturing the behaviors the transformation programs are trying to drive.
For example, one of the most well-known assessments is the Shingo prize -- This book explains the thinking behind the Shingo model and shares examples of assessments that support it. Other examples of assessments are covered, such as process maturity, quality and business assessments.
Contents
Contents
List of Figures .................................................................................. xiii
List of Tables ................................................................................... xvii
Foreword ......................................................................................... xix
Acknowledgments ........................................................................... xxi
About the Authors ......................................................................... xxiii
Introduction ................................................................................. 1
1 Why Bother Getting Sponsorship? ............................................... 9
2 Why Bother Defining Behaviors and Linking Systems
and Behaviors? ........................................................................... 15
3 Why Bother Assessing and Managing Behaviors? ..................... 33
4 Why Bother Designing Your Own Strategic Level Behavioral
Assessment System? ................................................................... 71
5 Why Bother Defining Behaviors and KBIs? ............................. 103
6 Why Bother Focusing on the Type of Conversations
People Have? ............................................................................ 137
7 Why Bother Seeing Where It Has Worked and the
Lesson Learned? ....................................................................... 159
Case Studies:
NBN Co. Case Study by Indrajit Ray, Clyde Livingston,
and Richard Perry ........................................................................... 159
Panalpina Case Study by Andrew Lahy, Maria Pia Caraccia,
and Mike Wilson ............................................................................ 167
Airbus Australia Pacific Case Study by Kim Gallant ............................. 177
CBA Case Study by Morgan Jones ......................................................... 185
Bakkavor Desserts— Measuring the Maturity of the CI System
Case Study by John Bowman and Leighton Williams .................. 198
Virtual Assessments Case Study by Morgan Jones ................................ 212
8 Why Bother Aligning Assessments, Assessors, and
Calibration? .............................................................................. 221
9 Why Bother Having a High- Level Roadmap to Deploy? ........... 245
10 Why Bother Doing Assessments? ............................................. 251
Appendix ........................................................................................ 255
Index .............................................................................................. 259
