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Full Description
Effective communication is an essential skill all students need to succeed professionally. Based in theory and informed by practice, Communication Skills for Business Professionals takes readers through a range of basic communication concepts and demonstrates how they can be applied in business settings. The third edition has been restructured into three parts, respectively covering understanding communication, communicating in organisations and professional communication strategies in practice. The text has been updated to examine contemporary topics of increasing relevance, including the effects of AI on communication skills, intercultural competencies in business contexts and how to successfully facilitate virtual meetings in a post‒COVID-19 workplace. Each chapter includes short-answer questions, skill-builder activities and margin definitions to cement learning, while the two running case studies provide realistic examples of communication in practice. Communication Skills for Business Professionals remains an indispensable resource for business students wanting to improve their communication skills.
Contents
Part I. Understanding Communication: 1. Exploring communication and decision-making; 2. Exploring communication foundations; 3. Communication as a process; 4. Communicating persuasively; Part II. Communicating in Organisations: 5. Exploring organisational structure and communication; 6. Exploring diversity and communication; 7. Communicating workplace change, conflict management and negotiation; 8. Working collaboratively; Part III. Professional Communication Strategies in Practice: 9. Engaging with information; 10. Writing effective short messages; 11. Crafting informative reports; 12. Communicating in digital spaces; 13. Speaking and presenting professionally; 14. Facilitating effective meetings.
