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基本説明
Examines the complex process of transformation that has occurred over recent years in the service sector.
Full Description
An examination of the complex process of transformation in work organization, technology and labour and product markets that has occurred. The analysis moves between a broad appreciation of structural developments within the economies of the advanced industrial nations, and an in-depth study of enterprise and workplace. It is divided into four parts. The first part reviews the theoretical issues and debates raised by the growth of service industries and employment in the advanced industrial countries. Parts Two and Three are case studies of two service sectors - financial services and the National Health Service. Part Four relates the evidence to a broader appreciation of developments in management/workforce relations occurring in the service sector.
Contents
Part 1 Industrial restructuring - theories and issuesservices; management and restructuring; labour and restructuring. Part 2 Case studies - financial services: introduction - restructuring in the UK finance sector; credit UK - the white collar factory; Insco - insuring survival. Part 3 Case studies - health services: introduction -restructuring in the NHS; CHC trust - health care in the marketplace; the Metropolitan Ambulance Trust - crisis and reform in the emergency service. Part 4 Conclusions: restructuring services; labour and the transformation of service work.
