Full Description
Note to Readers: Publisher does not guarantee quality or access to any included digital components if book is purchased through a third-party seller.
The Health Services Executive (HSE™): Tools for Leading Long-Term Care and Senior Living Organizations serves as a contemporary and comprehensive resource that addresses each of the core professional domains of practice and leadership essentials for long-term care administration students and professionals. With sections dedicated to postacute care settings, operations, leadership and management, this textbook covers information pertinent to the spectrum of senior living service lines - from inpatient rehab facilities, long-term acute care hospitals, nursing homes, assisted living, and residential care communities to home- and community-based services. It is a practical reference for both undergraduate and graduate students preparing to enter the field of long-term care administration and leadership, as well as for professionals transitioning to another line of postacute service.
The textbook begins with a thorough history of the field, including the development of senior services in the United States. Section I then describes the components of customer care, supports, and services before transitioning into Section II, which addresses operations, including the core practice domains of effectively managing human resources, finances, and the environment. Section III offers a framework for leadership, covering strategic thinking and innovation, marketing and public relations, critical thinking and operation practice, customer service, and personal development. Case problems, discussion questions, leadership roles, high-impact practices, key points, and National Association of Long Term Care Administrator Boards (NAB) domain competencies conclude each chapter. Written by two highly experienced long-term care administrators, this textbook is intended for those preparing for the examinations administered by the NAB for the HSE™ qualification or licensure for individual lines of service, such as for Nursing Home Administration (NHA), Residential Care and Assisted Living (RC/AL) and Home- and Community-Based Services (HCBS).
Key Features:Provides best practices for leadership and management across the continuum of long-term care and senior living services
Covers all five NAB professional practice domains: Customer Care, Supports and Services; Human Resources; Finance; Environment; and Leadership and Management
Includes case problems, discussion questions, and more to foster critical thinking and decision-making skills
Offers coverage of the most unique differences among service lines that are part of the HSE™ initiative
Weaves insightful quotes from industry leaders throughout chapters for practical tips and words of wisdom
Comes with digital access for use on most mobile devices or computers, as well as a full suite of instructor resources including an Instructor's Manual, PowerPoints, and a test bank
Contents
Foreword
Preface
Acknowledgments
Introduction
Section I: The Postacute Care Segment of Healthcare and Human Services
Chapter 1. The Senior Living Field: Background, History, and its Current and Future State
Chapter 2. Customer Care, Supports, and Services
Section II: Operations
Chapter 3. Human Resources
Chapter 4. Financial Management in Senior Care
Chapter 5. Environment
Section III: Leadership and Management
Chapter 6. Providing a Context for Leadership
Chapter 7. Strategic Thinking and Innovation: Positioning for the Future
Chapter 8. Marketing and Public Relations for Senior Living Organizations
Chapter 9. Critical Thinking and Operational Practice for the Health Services Leader: Pulling it Together
Chapter 10. People: Human Resources and Relationships
Chapter 11. Customer Service: How Are We Different?
Chapter 12. Personal Development: Investing in Yourself
Chapter 13. Conclusion
Afterword: COVID-19 and Senior Care Services
Glossary
