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Full Description
This helpful guide provides practical advice to guide team coaches, leaders, and members to high-performance results.
Workplace teams learn to function as effective units when they have the tools and techniques to be greater than the sum of their parts. Filled with bullet points to make tips and strategies quick and easy to grasp, this book covers both the structure and nitty-gritty process details that so often derail even the best teams.
In The Team-Building Tool Kit, you will learn how to:
have effective team meetings
improve accountability for results and team member behavior
assess team performance
resolve team conflicts
recognize the pitfalls that affect decision making
train for high performance
design a plan for implementation
Featuring new sections on team accountability, decision making, and problem solving, The Team-Building Tool Kit is a must-have for every team library.
Contents
Contents
Acknowledgments ix
Introduction xi
1 Getting Started 1
Leadership Commitment 3
Types of Teams 5
The Basics of Team Functioning 8
Assigning Team Roles 21
Key Components in High-Performance Teams 36
Causes of Team Failure 38
Teams in a Unionized Facility 39
Closing Out a Team 40
2 Let's Meet: Team Meetings 43
Typical Meeting Problems 44
Setting the Agenda 47
Meeting Roles 48
Structuring the Team Meeting 55
Facilitating Team Meetings 60
Handling Specific Team Meeting Issues 64
3 Team Behavior 73
Team Rules of Behavior 74
Team Member Behavior 79
Facilitator Behavior 83
Managing Team Conflict 86
Learning to Give and Receive Feedback 88
Conflict Resolution Protocol 90
In-House Team Conflict Mediators 93
Disciplinary Action 95
Common Issues in Group Behavior 96
Problems Experienced by Teams and Coaches 100
4 Team Accountability and Decision Making 103
Accountability: An ``I'' Experience 105
Team Decision Making 111
The Decision-Making Process 111
Consensus Decision Making 115
Consensus Guidelines 118
Best Team Decision-Making Behaviors 121
What Impairs Team Decision Making? 122
5 Team Problem-Solving Process and Tools 125
A Simple Problem-Solving Approach 127
Team Skills Required for Problem Solving 130
Gathering Ideas to Find the Problem 131
Prioritizing Ideas 134
Analyzing Ideas 135
Collecting Data 141
Developing Solution Alternatives 144
Planning Tools 146
Tips for Problem Solving 150
6 Team Scoreboards and Performance
Assessments 151
Team Measurement Systems 152
Sharing Measurement Feedback 154
Management's Role in the Feedback Process 157
Team Assessments 158
Early Assessments for the Team 163
Formal Team Assessments 166
Individual Team Member Assessments 171
Self-DirectedWork Team Evaluation Process 172
Handling Problem Evaluation Situations 175
Removing a Member from the Team 176
7 The Teaming Road Map 179
Building Dissatisfaction with the Status Quo 180
Creating a Compelling Vision 180
Creating a Design Team 181
Organizational Development/Effectiveness Manager 195
Virtual Teams 197
Individual Team Road Map 198
Notes 211
Index 215
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