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Full Description
Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled.
Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to:
● Overcome resistance and apathy to standard procedures
● Take a systematic rather than ad hoc approach to process management
● Design key processes and capture them in documented procedures
● Revise existing processes when feasible
● Roll out the changes so people know what to do
● Embed them in the organization for reliable outcomes
Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right--neither overly rigid nor under developed--and an outflow of continuous improvements will drive long-term success.
Contents
CONTENTS
INTRODUCTION
PART ONE REVIEWING THE DEFINITIONS
1 UNDERSTANDING PROCESSES AND PROCEDURES
PART TWO BUILDING AN EFFECTIVE PROCESS SYSTEM
2 CREATING THE STRUCTURE OF YOUR PROCESS SYSTEM
3 CREATING AN ENVIRONMENT IN WHICH TO BUILD YOUR PROCEDURES
4 IMPLEMENTING YOUR PROCESS SYSTEM
5 MANAGING YOUR PROCESSES AND PROCESS SYSTEMS
PART THREE CREATING OR REVISING A PROCEDURE
6 PLANNING YOUR CHANGES
7 MAPPING YOUR PROCESS
8 DOCUMENTING THE REST OF YOUR PROCEDURE
9 FINALIZING YOUR PROCEDURE
PART FOUR MAKING PROCEDURES REAL
10 ROLLING OUT YOUR CHANGES
11 MANAGING YOUR PROCEDURE OPERATIONS
PART FIVE REVIEWING THE SKILLS REQUIRED TO MAKE PROCESS IMPROVEMENT HAPPEN
12 FACILITATING YOUR MEETINGS AND WORKSHOPS
13 DRIVING CHANGE THROUGH YOUR ORGANIZATION
14 MANAGING YOUR PROCESS IMPROVEMENT PROJECT
AFTERWORD
APPENDIX: SAMPLE PROCEDURE TEMPLATE
INDEX
ABOUT THE AUTHOR
