Just Listen: Discover the Secret to Getting through to Absolutely Anyone

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Just Listen: Discover the Secret to Getting through to Absolutely Anyone

Goulston, Mark

ウェブストア価格 ¥6,433（本体¥5,849）
Amacom（2009/10発売）
外貨定価 UK£ 19.99
ポイント 58pt

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製本 Hardcover:ハードカバー版／ページ数 256 p.
言語 ENG
商品コード 9780814414033
DDC分類 650.13

Full Description

The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people—whether they're coworkers, friends, strangers, or enemies.Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the "impossible" and "unreachable" people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

CONTENTS

Foreword by Keith Ferrazzi xv

Acknowledgments xvii

SECTION I The Secret to Reaching Anyone

1 Who's Holding YOU Hostage?

2 A Little Science: How the Brain Goes from "No" to "Yes"

SECTION II The Nine Core Rules for Getting Through to Anyone 25

3 Move Yourself from "Oh F#@& to OK"

4 Rewire Yourself to Listen

5 Make the Other Person Feel "Felt"

6 Be More Interested Than Interesting

7 Make People Feel Valuable

8 Help People to Exhale Emotionally and Mentally

9 Check Your Dissonance at the Door

10 When All Seems Lost—Bare Your Neck

11 Steer Clear of Toxic People

SECTION III 12 Quick and Easy Ways to Achieve Buy-In and Get Through

12 The Impossibility Question

13 The Magic Paradox

14 The Empathy Jolt

15 The Reverse Play, Empathy Jolt #2

16 "Do You Really Believe That?"

17 The Power of "Hmmm . . ."

18 The Stipulation Gambit

19 From Transaction to Transformation

20 Side by Side

21 Fill in the Blanks

22 Take It All the Way to "No"

23 The Power Thank You and Power Apology

SECTION IV Putting It All Together: Fast Fixes for Seven Challenging Situations

24 The Team from Hell

25 Climbing the Ladder

26 The Narcissist at the Table

27 Stranger in Town

28 The Human Explosion

29 Getting Through to Yourself

30 Six Degrees of Separation

Afterword

Index

About the Author

Keynotes/Workshops