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Full Description
To stay on top, companies need to do more than just tread water-they need to grow. And that means that their employees need to develop and improve their skills at the same pace. More than ever, managers are being encouraged to improve employee performance through effective coaching, but so few of them have the time-or the knowledge it takes to do it successfully. Brian Emerson and Ann Loehr have spent years showing some of the country's top companies how to develop their most promising employees. A Manager's Guide to Coaching is a manual that will guide executives through every step of the coaching process, from problem solving to developing accountability. Clear, practical and straightforward, this is an invaluable tool that will help every leader coach employees, colleagues and themselves to excellence.
Contents
Contents Acknowledgments ix 1 Getting the Best from Employees 1 The Success Equation 2 Using This Book to Coach Successfully 14 2 The What, Why, and When of Coaching 17 What Is the Tool of Coaching? 19 Coaching versus Therapy 26 When to Coach and When Not to Coach 28 To Coach or Not to Coach-Case Studies 33 3 How to Coach and W.I.N. B.I.G.! 45 The Coaching Process 46 Coaching Questions 49 The W.I.N. B.I.G. Coaching Formula 58 Coaching Frequently Asked Questions 79 4 The Tenets of Coaching 85 Coaching Mindset 88 Coaching Actions 88 Coaching Tricks of the Trade 89 The Seven Tenets of Coaching Mindset 90 The Seven Tenets of Coaching Actions 102 The Seven Tenets of Coaching Tricks of the Trade 111 5 How Do I Use This Book? 125 Using This Book as a Resource to Coach Employees and Colleagues 127 Using the Book as a Tool to Give to Employees to Kick-Off and/or Support Coaching 133 Using This Book as a Tool to Coach Yourself 135 6 W.I.N. B.I.G. Questions for Specific Coaching Situations 141 Interpersonal Problems 149 Motivation 153 Time Management 158 Dealing with Conflict 162 Clarifying Goals 167 (Lack of) Available Resources 171 Developmental Opportunities 175 Life Balance 180 Conflicting Priorities 184 Delegation 189 Increasing Confidence 193 7 W.I.N. B.I.G. Questions for Any Coaching Situation 199 Wonder about Root Cause-Discovery 200 Investigate Wants-Vision 203 Name Possible Solutions-Problem Solving 207 Build a Plan-Action 210 Insure Action-Accountability 214 Give Affirmation-Validate 218 Index 223 About the Authors 229NER(01): WOW