Full Description
Charlés outlines a fundamental methodology for crisis negotiation, as it occurs for law-enforcement officers trained in crisis intervention. When the Shooting Stopped systematically examines the process of negotiation, dissecting the conduct of meaningful discourse, use of language, and use of the collaborative team process. Using case data on a school hostage negotiation, Charlés reveals the underlying communication processes at work in crisis negotiation. When the Shooting Stopped is a key resource for criminal justice professionals, law enforcement personnel, and family counseling psychologists alike.
Contents
Chapter 1 Introduction: A Systemic View of Crisis Negotiation
Chapter 2 Origins in the Field, Police Standoffs in the 1970s, First Hostage Negotiation Unit, Hostage Negotiation as a Professional Responsibility
Chapter 3 Necessary Requirements of Effective Crisis Negotiation Reconceptualizing, Who Makes an Ideal Crisis Negotiator, Rethinking the Relationship with the Hostage Taker, Utilizing Psychological Theory, Creating a Climate for Conversation, Approaching the Conver
Chapter 4 Categorizing Hostage Takers according to Individual Characteristics, Appreciating the Limits of Categories, Considering the Contextual Circumstances of an Incident, Valuing Communication Skills, Using Active Listening with Hostage Takers
Chapter 5 Elements of a Typical Crisis Negotiation Incident, First Response at the Scene, Making Contact, Coordination the Negotiation Team, SWAT involvement, Mental Health Consultation, Third Party Intermediaries, Dynamic Inactivity, The Stockholm Syndrome, Discus
Chapter 6 Research on Crisis Negotiation, The Potential for Paradox, Studying Aspects of "Face", Uncovering Emotion and Affect, Exploring the Developing Relationship, Discourse Analysis of a Successful Crisis Negotiation, Combining Methods (Discourse Analysis, Ethn
