Supervision : Setting People Up for Success （1ST）

Cassidy, Carlene/ Kreitner, Robert

South-Western Pub（2009/01発売）

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製本 Paperback:紙装版/ペーパーバック版／ページ数 2010 p.
言語 ENG
商品コード 9780618862139
DDC分類 658

Full Description

Future and current supervisors discover the keys to reaching their full potential and inspiring those working for them to achieve their best with much-anticipated text emphasizes the skills that are most important to succeed in today's new economy, including exceptional communication and training skills and extraordinary people skills.To support the book's underlying theme of setting people up for success, each chapter emphasizes the most effective strategies and techniques for becoming a highly effective supervisor. The reader gains a solid understanding of the vast responsibilities today's supervisors face and how to best approach these responsibilities, including the management of growing diverse and virtual teams. The book's clear presentation incorporates engaging interviews, intriguing case studies, and extensive real-world examples to demonstrate how supervisors can spend more time setting their people up for success and less time controlling and disciplining. A unique skills-based Supervisor's Toolkit contains checklists, communication logs, self-assessment tools, and other critical supervision resources the equip today's supervisor to achieve his or her personal best.

Chapter 1. Supervisors Are Vital to Organizational SuccessChapter 2. Leadership and Teamwork Essentials.Chapter 3. Planning, Goal Setting, and Achieving Results.Chapter 4. Recruitment, Selection, and Retention.Chapter 5. Setting Your New Hire Up for Success: Orientation.Chapter 6. Appraising and Rewarding Performance.Chapter 7. Training: Begin with the End in Mind.Chapter 8. Motivation and Coaching-It's Okay to Have Some Fun!Chapter 9. Building a Positive, Creative, and Productive Work Environment.Chapter 10. Communication: Around the World in 60 Seconds.Chapter 11. Behavior in the Workplace: The Bad and the Ugly.Chapter 12. Staffi ng: Planning, Scheduling, and Outsourcing.Chapter 13. Legal and Ethical Challenges for Today's Supervisors.Chapter 14. Harnessing the Power of Information Technology and the Internet.Chapter 15. It's All About People and Self-Awareness