Administrative Professional : Procedures and Theory, International Edition -- Mixed media product （14 ed）

Rankin, Dianne S./ Fulton-calkins, Patsy

Cengage Learning, Inc（2010/07発売）

• 商品コード 9780538731379

Full Description

Administrative Procedures is a capstone course for students majoring in Office Technology. It integrates the software applications skills they have learned previously, business communication skills, critical thinking, and concepts and activities that address the workplace environment, customer service, mail, travel, meetings, and events, records management; Students take this course because they'll be entering the workforce as administrative professionals and need to learn about office procedures, communication styles, financial factors and methods, meeting preparation, and office technology among other topics.

Contents

PART I1. Stepping into the World of the Administrative Professional.2. Developing Your Potential.3. Managing and Organizing Yourself.PART II: THE WORKPLACE ENVIRONMENT.4. Understanding the Workplace Team.5. Working Ethically and Using Business Etiquette.6. Developing Customer Focus.7. Improving Communication Skills.8. Developing Presentation Skills.9. Handling Telecommunications.10. Planning Meetings and Events.PART IV: RECORDS MANAGEMENT, TRAVEL AND FINANCES.11. Handling Mail and Retaining Records.12. Managing Records.13. Coordinating Business Travel.14. Understanding Financial Responsibility.PART V: CAREER SUCCESS.15. Seeking Employment.16. Leading with Confidence.Reference Guide.Glossary.Index.