Full Description
Start learning how to solve tomorrow's problems today. HUMAN RELATIONS 4e prepares you to put human relations theory into action confidently to get the results you want. Authors Dalton, Hoyle, and Watts use a unique approach that gives you the opportunity to explore contemporary issues in human relations. Even better, the authors have included all the study tools you need to help you get the grade you want.
Contents
Part 1: Focusing on You.
1. Human Relations: The Key to Personal and Career Success.
2. Handling Emotions in the Workplace: Strategies for Success.
3. Motivation: Maximizing Productivity.
4. Communication: The Essential Skill.
Part 2: Focusing on Others.
5. Ethics at Work: Your Attitude and Responsibilities.
6. Effective Decision Making: Your Competitive Advantage.
7. Groups and Teams: Working Well With Others.
8. Conflict Management: Techniques for Resolution.
9. Leadership: What Makes an Effective Leader?
10. Appreciating Power: Positioning and Politics.
Part 3: Career Development.
11. Intercultural Competence: A 21st Century Imperative.
12. Workplace Etiquette: Rules for Behavior.
13. Organizational Savvy: Structure, Culture, and Climate.
14. Career Advancement Strategies.
15. Setting Goals: Steps to Success.
Part 4: Work and Life.
16. Change: A Constant in an Inconstant World.
17. Employee Rights: Working Toward Mutual Respect.
18. Maintaining Work and Life Balance: The Key to a Healthy Lifestyle.
