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Full Description
Always be observant and alert, and act on what you see. If something doesn't look or feel right, it's probably not. This is the first piece of advice Rudolph Kimiecik and Chris Thomas offer in their new book, Loss Prevention in the Retail Business. This book is based on a series of seminars given by coauthor Rudolph C. Kimiecik, a retail security and loss prevention specialist with more than 35 years of professional experience. It covers a wide range of critical loss prevention subjects, which have been tailored specifically to the retail trade. This text will help to hone retail management students' sense of observation and alert them to the many ways people can steal from their businesses.
Contents
Preface.
CHAPTER 1: PERSONAL SAFETY.
Opening and Closing Procedures.
After-Hours Precautions.
Bank Deposit Safeguards.
Natural Disasters and Civil Unrest.
Bomb Threat Guidelines.
Emergency Kits.
Chapter Summary.
Discussion Questions.
CHAPTER 2: PHYSICAL SECURITY.
Break-In Threats.
Doors.
Windows.
Other Openings.
Locks and Keys.
Choosing Locks.
Time Locks.
Key Control.
Chapter Summary.
Discussion Questions.
CHAPTER 3: ALARM SYSTEMS AND OTHER PHYSICAL SECURITY MEASURES.
Basic Alarm Types.
Burglar Alarms.
Day Alarms.
Holdup Alarms.
Alarms for Specific Needs.
Fire, Smoke, and Equipment Alarms.
Closed-Circuit Television Systems.
Lighting.
Fire, Electrical, and Water Hazards.
Sensitive-Document Disposal.
Chapter Summary.
Discussion Questions.
CHAPTER 4: SHOPLIFTING.
How Shoplifters Work.
Preventive Measures.
Confronting, Detaining, and Arresting Shoplifters.
Care and Control of Shoplifting Evidence.
Court Appearances.
Chapter Summary.
Discussion Questions.
CHAPTER 5: ARMED ROBBERY.
Key Safety and Security Issues.
Before a Robbery Occurs.
During a Robbery.
After a Robbery.
Court Appearances.
Chapter Summary.
Discussion Questions.
CHAPTER 6: FRAUD.
Check Fraud.
Collection and Prosecution.
Credit Card Fraud.
Counterfeit Currency.
Fast-Change and Con Artists.
Exchange and Refund Fraud.
Online Fraud.
Chapter Summary.
Discussion Questions.
CHAPTER 7: FRAUD AND THEFT ON THE SALES FLOOR.
Types of Employee Theft.
Why Employees Steal.
Internal Control Procedures.
Controlling the Cash Wrap.
Detecting Sales-Related Theft.
Miscellaneous Controls.
Employee Terminations and Arrests.
Chapter Summary.
Discussion Questions.
CHAPTER 8: FRAUD OFF THE SALES FLOOR.
Fraud by Dishonest Vendors.
Theft During Transport.
Legal Action Against Vendors.
Accounting and Bookkeeping Thefts.
Chapter Summary.
Discussion Questions.
CHAPTER 9: HIRING TRUSTWORTHY EMPLOYEES.
Creating a Positive Atmosphere.
Employee Conduct Policies.
Prehire Screenings.
New Employee Orientation.
Chapter Summary.
Discussion Questions.
CHAPTER 10: FRAUD PREVENTION TECHNOLOGY.
Theft Prevention Technology.
Security as a Sales Benefit.
Making Prevention a Priority.
Chapter Summary.
Discussion Questions.
Glossary.
Index.
