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基本説明
Within a broad psychological framework, leading experts examine how people work, their experience of work, the impact on productivity and performance and the human resource implications.
Full Description
"Just-in-time", "total quality management", "lean manufacturing","call centres", "team work", "empowerment" - most people inbusiness have heard these buzz words, often offered as a panacea toall profit ills. So why don't they always work? Can you combinethem anyhow? If not, why not?
The New Workplace Handbook is a comprehensive guide to theevidence available on how modern working practices and technologyaffect the people in organizations. Within a broad psychologicalframework, leading experts examine how people work, theirexperience of work, the impact on productivity and performance andthe human resource implications. Guidance is offered on a range ofdifferent methods, tools and practices that can be used to guidethe design and implementation of modern working practices to ensurethat pitfalls are avoided and the best possible results areobtained from new initiatives.
Indispensable for consultants, this Handbook will also be usefulfor students and scholars in the psychology of business, humanresource professionals and anyone involved in the management of newworking practices.
Contents
List of Figures vii
List of Tables viii
About the Editors ix
List of Contributors xi
Preface xiii
Part I Introduction
Chapter 1 The New Workplace: An Introduction 3
David Holman and Stephen Wood
Part II Modern Working Practices in the Workplace
Chapter 2 Workers Under Lean Manufacturing 19
Rick Delbridge
Chapter 3 The Human Side of Total Quality Management 37
Richard Cooney and Amrik Sohal
Chapter 4 Advanced Manufacturing Technology 55
Bradley Chase and Waldemar Karwowski
Chapter 5 Supply-chain Partnering 71
Máire Kerrin and Belén Icasati-Johanson
Chapter 6 Team Work 95
John Cordery
Chapter 7 Call Centres 115
David Holman
Chapter 8 Knowledge Management 135
Harry Scarbrough
Chapter 9 Employee Involvement: Utilization, Impacts, and Future Prospects 155
George S. Benson and Edward E. Lawler iii
Chapter 10 Proactivity and Innovation: Promoting a New Workforce for the New Workplace 175
Kerry L. Unsworth and Sharon K. Parker
Chapter 11 Teleworking and Virtual Organisations: The Human Impact 197
David Lamond, Kevin Daniels and Peter Standen
Chapter 12 Performance Management Practices and Motivation 219
Robert D. Pritchard and Stephanie C. Payne
Chapter 13 e-business: Future Prospects? 245
Chris W. Clegg, Belén Icasati-Johanson and Stuart Bennett
Part III Organisational Performance and Productivity
Chapter 14 Organisational Performance and Manufacturing Practices 271
Stephen Wood
Chapter 15 Organisational Performance in Services 291
Rosemary Batt and Virginia Doellgast
Chapter 16 The Human Resource-Firm Performance Relationship: Methodological and Theoretical Challenges 311
Patrick M. Wright and Timothy M. Gardner
Part IV Tools and Methods for Design and Evaluation
Chapter 17 Tools and Methods to Support the Design and Implementation of New Work Systems 331
Enid Mumford and Carolyn Axtell
Chapter 18 Examining New Technologies and New Ways of Working: Methods for Designing Evaluation Studies 347
Sabine Sonnentag
Part V Reflection and Critique
Chapter 19 The Future of Work? 371
Paul Sparrow
Chapter 20 Any Nearer a "Better" Approach? A Critical View 393
Karen Legge
Chapter 21 The New Workplace: Taking Stock and Looking Forward 413
David Holman, Toby D. Wall and Ann Howard
Author Index 427
Subject Index 445
