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Full Description
The best thinking and actions in the fast-moving arena of collaboration and knowledge management The New Edge in Knowledge captures the most practical and innovative practices to ensure organizations have the knowledge they need in the future and, more importantly, the ability to connect the dots and use knowledge to succeed today.
Build or retrofit your organization for new ways of working and collaboration by using knowledge management
Adapt to today's most popular ways to collaborate such as social networking
Overcome organization silos, knowledge hoarding and "not invented here" resistance
Take advantage of emerging technologies and mobile devices to build networks and share knowledge
Identify what can be learned from Facebook, Twitter, Google and Amazon to make firms and people smarter, stronger and faster
Straightforward and easy-to-follow, this is the resource you'll turn to again and again to get-and stay-in the know. Plus, the book is filled with real-world examples - the case studies and snapshots of how best practice companies are achieving success with knowledge management.
Contents
Foreword xi
Preface xiii
Acknowledgments xix
Chapter 1 Positioning Knowledge Management for the Future 1
What is Knowledge Management? 2
KM in a New Context 3
Primary Directives 10
Showcasing KM Leaders 12
Closing Comments 16
Chapter 2 A Call to Action 19
Determine the Value Proposition 20
Identify Critical Knowledge 23
Locate Your Critical Knowledge 24
How Knowledge Should Flow 29
Getting Buy-In 32
Closing Comments 32
Chapter 3 Knowledge Management Strategy and Business Case 35
A Framework for KM Strategy Development 36
The Business Case for KM 41
Closing Comments 43
Chapter 4 Selecting and Designing Knowledge Management Approaches 45
A Portfolio of Approaches 45
Selecting KM Approaches 48
Designing a KM Approach 52
What Can Go Wrong 53
Portfolio Example: Retaining Critical Knowledge 54
Closing Comments 59
Chapter 5 Proven Knowledge Management Approaches 61
Communities of Practice 61
Lessons Learned 68
Transfer of Best Practices 74
Closing Comments 78
Chapter 6 Emerging Knowledge Management Approaches 81
The Promise of Social Computing 82
Revealing New Facets of Information 84
The New Generation of Self-Service: The Digital Hub 85
The Digital Hub at Work 86
Challenges and Change Management 96
Our Recommendations 101
Case Examples 102
Closing Comments 107
Chapter 7 Working Social Networking 109
Guidelines for Enterprise Social Networking 110
Closing Comments 115
Chapter 8 Governance, Roles, and Funding 117
Governance Group 117
KM Core Group 119
KM Design Teams 123
Investing in KM 124
Balancing Corporate and Business-Unit Funding 125
Closing Comments 126
Chapter 9 Building a Knowledge-Sharing Culture 129
Lead by Example 130
Brand Aggressively 134
Make KM Fun 139
Closing Comments 142
Chapter 10 Measuring the Impact of Knowledge Management 143
A Portfolio of Measures 144
Measuring across the Levels of Maturity 147
The Power of Analytics 151
A KM Measurement System 152
Closing Comments 154
Chapter 11 Make Best Practices Your Practices 157
Above and In the Flow 157
Other Principles 158
So What Do You Do Monday Morning? 160
Appendix Case Studies 163
ConocoPhillips 163
Fluor 179
IBM 197
MITRE 210
References 227
About the Authors 229
About APQC 230
Index 233
