必須経営管理ツールキット The Essential Management Toolbox : Tools, Models and Notes for Managers and Consultants

Burtonshaw-Gunn, Simon A./ Beckley, Alan (FRW)

John Wiley & Sons Inc（2008/03発売）

John Wiley & Sons Inc（2008/03発売）

• 製本 Hardcover:ハードカバー版／ページ数 360 p.
• 言語 ENG
• 商品コード 9780470518373
• DDC分類 658

Full Description

A must have for all practising and aspiring consultants and strategists, this book covers a wide range of consultancy tools and techniques that are well displayed, well described and well referenced. The tools and techniques are helpfully divided in to twenty recognisable skills sectors within management consultancy fields and specialisms. The depiction of the content with diagrams aids the process of quick reference and ease of understanding. The tools and techniques can be utilised across the whole range of organisational sectors, both private and public. The purpose is not to short cut formal learning, but to provide easy access to a 'toolbox' of tried and tested management approaches through a collection of models, tools and occasional brief notes which consultants, managers and scholars can use in a practical way.

Contents

Foreword ix

Introduction xi

Acknowledgements xv

1 Business Planning 1

2 Change Management 13

3 Customer Relationship Management 45

4 Decision Making and Problem Resolution 55

5 Financial Management 83

6 International Management 93

7 Marketing Management 103

8 Organizational Development 125

9 People-Focused Performance Management 139

10 Process Improvement 173

11 Product Management 183

12 Project Management 195

13 Quality Management 211

14 Risk Management 227

15 Strategic Management 243

16 Supply Chain Management 263

17 Time Management 287

18 Undertaking Research 301

19 Working as a Management Consultant 311

20 Workshop Facilitation 333

References 349

Index 355